Lobby Hostess
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Key skills for this role
About the Role
Grand Plaza Mövenpick Media City is seeking a professional Lobby Hostess to greet guests, serve Arabic coffee, manage lobby flow, and coordinate with front desk. Requires fluency in Arabic and English, proven customer service experience, and strong organizational skills.
Key Skills for This Role
Responsibilities
- Greet and welcome all guests and visitors with a warm, professional demeanor upon arrival
- Serve traditional Arabic coffee to guests and visitors as part of our hospitality offering
- Communicate with guests in Arabic and English to ensure clear understanding of their needs and preferences
- Manage the lobby flow and coordinate guest check in procedures with the front desk team
- Provide accurate information about hotel facilities, services, and local attractions
- Answer inquiries and address guest requests promptly and courteously
- Maintain a professional appearance and ensure the lobby environment is clean, organized, and welcoming
- Coordinate with various departments to ensure seamless guest experiences
- Assist with special requests and resolve guest concerns with empathy and efficiency
- Monitor lobby activity and ensure security and safety protocols are followed
- Maintain composure and professionalism while managing multiple tasks simultaneously
- Contribute to a positive team environment and support colleagues as needed
Requirements
- Fluent Arabic speaker – Required
- Proven customer service experience in a hospitality or corporate environment
- Excellent verbal and written communication skills in Arabic & English
- Strong organizational and multitasking abilities
- Professional demeanor with a friendly and approachable personality
- Ability to remain calm and composed in high pressure situations
- Knowledge of hospitality industry standards and practices
- Proficiency with hotel management systems or similar software (preferred)
- Experience with guest management systems and CRM platforms (preferred)
- Additional language capabilities beyond Arabic and English (preferred)
- Experience in luxury hospitality environments (preferred)
- Strong problem solving and interpersonal skills
Full Job Posting
Company Description
- Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way.
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Job Description
- Greet and welcome all guests and visitors with a warm, professional demeanor upon arrival.
- Serve traditional Arabic coffee to guests and visitors as part of our hospitality offering.
- Communicate with guests in Arabic and English to ensure clear understanding of their needs and preferences.
- Manage the lobby flow and coordinate guest check in procedures with the front desk team.
- Provide accurate information about hotel facilities, services, and local attractions.
- Answer inquiries and address guest requests promptly and courteously.
- Maintain a professional appearance and ensure the lobby environment is clean, organized, and welcoming.
- Coordinate with various departments to ensure seamless guest experiences.
- Assist with special requests and resolve guest concerns with empathy and efficiency.
- Monitor lobby activity and ensure security and safety protocols are followed.
- Maintain composure and professionalism while managing multiple tasks simultaneously.
- Contribute to a positive team environment and support colleagues as needed.
Qualifications
- Fluent Arabic speaker – Required.
- Proven customer service experience in a hospitality or corporate environment.
- Excellent verbal and written communication skills in Arabic & English.
- Strong organizational and multitasking abilities.
- Professional demeanor with a friendly and approachable personality.
- Ability to remain calm and composed in high pressure situations.
- Knowledge of hospitality industry standards and practices.
- Proficiency with hotel management systems or similar software (preferred).
- Experience with guest management systems and CRM platforms (preferred).
- Additional language capabilities beyond Arabic and English (preferred).
- Experience in luxury hospitality environments (preferred).
- Strong problem solving and interpersonal skills.
Additional Information
- Employee benefit card offering discounted Accor rates worldwide.
- Learning programs through our academies.
- Opportunity to develop your talent and grow within your property and across the world.
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