Asst Housekeeping Manager (Saudi Only)
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Key skills for this role
About the Role
Mövenpick Hotel & Residences Riyadh seeks an Assistant Housekeeping Manager to support the Executive Housekeeper in overseeing housekeeping and laundry operations.
Key Skills for This Role
Responsibilities
- Supervise daily housekeeping activities, allocating tasks and room assignments efficiently based on occupancy and arrival lists
- Conduct rigorous inspections of VIP rooms, guest rooms, public spaces, and corridors to ensure compliance with brand hygiene standards
- Coordinate with Front Desk to provide real time updates on room statuses and accommodate special guest requests
- Partner with Engineering/Maintenance to log defects, schedule deep cleaning, and execute preventative room maintenance
- Manage, motivate, and mentor a team of Supervisors, Room Attendants, and Public Area Cleaners
- Assist in recruitment, onboarding, and performance evaluations of departmental staff
- Conduct daily briefings and design ongoing training programs covering SOPs, chemical safety, and guest interactions
- Manage staff scheduling, attendance tracking, and payroll reporting in alignment with Saudi labor laws
- Monitor and manage inventories of linens, uniforms, guest amenities, and cleaning chemicals
- Oversee Lost & Found procedures, ensuring strict documentation and safekeeping of guest property
- Address guest complaints and specialized requests promptly and professionally
- Review guest satisfaction surveys with the team to identify areas for improvement
Requirements
- Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or related field
- 3 to 5 years of progressive housekeeping experience in a 4 star or 5 star hotel
- At least 1–2 years in a supervisory or assistant managerial capacity
- Prior experience within Accor network or premium international brand preferred
- Familiarity with Riyadh hospitality market and Saudi labor/hygiene regulations is a plus
- Strong working knowledge of Property Management Systems (e.g., Opera) and MS Office
- Fluent in English; Arabic is a valuable asset
Full Job Posting
Company Description
- Mövenpick Hotel & Residences Riyadh
Job Description
- The Assistant Housekeeping Manager supports the Executive Housekeeper in overseeing daily operations of Housekeeping and Laundry departments, ensuring 5 star cleanliness and aesthetic standards.
Operational Excellence & Quality Control
- Supervise daily housekeeping activities, allocating tasks and room assignments efficiently based on daily occupancy and arrival lists.
- Conduct rigorous inspections of VIP rooms, guest rooms, public spaces, and corridors to ensure total compliance with Mövenpick and Accor hygiene standards.
- Coordinate seamlessly with the Front Desk to provide real time updates on room statuses and accommodate early check ins or special guest requests.
- Partner closely with the Engineering/Maintenance department to log defects, schedule deep cleaning, and execute preventative room maintenance.
Team Leadership & Talent Development
- Manage, motivate, and mentor a team of Supervisors, Room Attendants, and Public Area Cleaners, promoting a positive 'Yes I Can!' team culture.
- Assist in recruitment, onboarding, and regular performance evaluations of departmental staff.
- Conduct daily briefings and design ongoing training programs covering standard operating procedures (SOPs), chemical safety, and premium guest interactions.
- Manage staff scheduling, attendance tracking, and payroll reporting in alignment with local Saudi labor laws.
Inventory Management & Cost Control
- Monitor and manage inventories of linens, uniforms, guest amenities, and cleaning chemicals, ensuring efficient usage and minimizing waste.
- Assist in ordering and tracking supplies while remaining aligned with the department's monthly operating budget.
- Oversee the hotel's Lost & Found procedures, ensuring strict documentation and safekeeping of guest property.
Guest Experience
- Address guest complaints and specialized requests promptly, professionally, and with a solution oriented mindset.
- Review guest satisfaction surveys (such as TrustYou or internal Accor metrics) with the team to identify areas for operational improvement.
Qualifications
- Education: Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Experience: 3 to 5 years of progressive housekeeping experience in a 4 star or 5 star hotel, with at least 1–2 years in a supervisory or assistant managerial capacity.
- Brand Familiarity: Prior experience working within the Accor network or a premium international brand is highly preferred.
- Local Knowledge: Familiarity with the Riyadh hospitality market and Saudi labor/hygiene regulations is a strong plus.
Skills & Competencies
- Technical Proficiency: Strong working knowledge of Property Management Systems (e.g., Opera), housekeeping software, and MS Office (Excel, Word).
- Leadership: Exceptional team management skills with a proven ability to lead and adapt in a high pressure, fast paced environment.
- Communication: Fluent in English (both written and spoken). Communication skills in Arabic are considered a highly valuable asset for coordinating with local vendors and staff.
- Attention to Detail: An uncompromising eye for cleanliness, premium flower/aesthetic arrangements, and strict sanitation protocols.
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