Lobby Hostess
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Key skills for this role
About the Role
Movenpick in Dubai seeks a professional Lobby Hostess to greet guests, serve Arabic coffee, and manage lobby flow. Requires fluency in Arabic and English, excellent customer service skills, and the ability to maintain a welcoming environment.
Key Skills for This Role
Responsibilities
- Greet and welcome all guests and visitors with a warm, professional demeanor upon arrival.
- Serve traditional Arabic coffee to guests and visitors as part of our hospitality offering.
- Communicate with guests in Arabic and English to ensure clear understanding of their needs and preferences.
- Manage the lobby flow and coordinate guest check in procedures with the front desk team.
- Provide accurate information about hotel facilities, services, and local attractions.
- Answer inquiries and address guest requests promptly and courteously.
- Maintain a professional appearance and ensure the lobby environment is clean, organized, and welcoming.
- Coordinate with various departments to ensure seamless guest experiences.
- Assist with special requests and resolve guest concerns with empathy and efficiency.
- Monitor lobby activity and ensure security and safety protocols are followed.
- Maintain composure and professionalism while managing multiple tasks simultaneously.
- Contribute to a positive team environment and support colleagues as needed.
Requirements
- Fluency in Arabic and English
- Excellent customer service and communication skills
- Professional appearance and demeanor
Full Job Posting
Role Overview
- We are seeking a professional and welcoming Lobby Hostess to join our team in Dubai, United Arab Emirates.
- As the first point of contact for our guests and visitors, you will play a crucial role in creating a positive and memorable experience.
- This position requires someone who is organized, friendly, and committed to delivering exceptional customer service in a fast paced hospitality environment.
Key Responsibilities
- Greet and welcome all guests and visitors with a warm, professional demeanor upon arrival
- Serve traditional Arabic coffee to guests and visitors as part of our hospitality offering
- Communicate with guests in Arabic and English to ensure clear understanding of their needs and preferences
- Manage the lobby flow and coordinate guest check in procedures with the front desk team
- Provide accurate information about hotel facilities, services, and local attractions
- Answer inquiries and address guest requests promptly and courteously
- Maintain a professional appearance and ensure the lobby environment is clean, organized, and welcoming
- Coordinate with various departments to ensure seamless guest experiences
- Assist with special requests and resolve guest concerns with empathy and efficiency
- Monitor lobby activity and ensure security and safety protocols are followed
- Maintain composure and professionalism while managing multiple tasks simultaneously
- Contribute to a positive team environment and support colleagues as needed
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