Lobby Hostess - Atlantis the Palm
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Key skills for this role
About the Role
Atlantis, The Palm is seeking a Lobby Hostess to be the first point of contact for guests, creating a warm arrival experience. The role requires at least 1 year of guest-facing experience in a 5-star hotel and strong communication skills.
Key Skills for This Role
Responsibilities
- Create a warm and welcoming arrival experience for guests
- Assist guests with directions, check in and check out guidance, and immediate requests
- Manage guest movement and minimize waiting times in the lobby
- Build meaningful guest relationships and anticipate individual needs
- Provide personalized recommendations and contribute to an outstanding luxury experience
Requirements
- At least 1 year of experience in a guest facing operational role within a 5 star hotel environment
- Professional and well groomed appearance
- Strong written and verbal communication skills
- Proficiency in Microsoft Office and Opera is preferred
- Ability to work independently and remain composed in a fast paced environment
Full Job Posting
About The Role
- As a Lobby Hostess, you will be the first point of contact for our guests, creating a warm and welcoming arrival experience.
- You will assist guests with directions, check in and check out guidance, and any immediate requests while ensuring smooth guest flow throughout the lobby.
- Working closely with the Front Office team, you will help manage guest movement, minimise waiting times, and maintain exceptional service standards.
- You will build meaningful guest relationships, anticipate individual needs, provide personalised recommendations, and contribute to an outstanding luxury hospitality experience.
About You
- You have at least 1 year of experience in a guest facing operational role within a 5 star hotel environment and take pride in maintaining a professional and well groomed appearance.
- Passionate about hospitality, you are committed to delivering memorable guest experiences through exceptional service and attention to detail.
- You are articulate, energetic, and confident in your communication, with strong written and verbal skills.
- Proficiency in Microsoft Office and Opera is preferred, along with the ability to work independently, make sound decisions, and remain composed in a fast paced environment.
Benefits
- We offer a competitive, tax free salary paid in UAE Dirhams (AED), alongside a wealth of benefits.
- These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.
- With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world class training, career mobility, and internal growth opportunities across the Kerzner portfolio.
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