Lobby Host, One & Only One Za'abeel
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Key skills for this role
About the Role
One&Only One Za'abeel is seeking a Lobby Host to create joy for guests through warm greetings, seamless arrivals, and personalized service. The role requires at least 1 year of luxury hotel guest relations experience and fluency in English.
Key Skills for This Role
Responsibilities
- Collaborate closely with Front Office and Guest Services teams to ensure seamless arrival and departure experience
- Greet and welcome guests warmly with sincere smile and engaging presence
- Escort guests to lobby, outlets, or other areas and provide room orientation per Forbes and LQA standards
- Offer One Welcome experience upon arrival including serving refreshing amenities
- Assist guests with luggage handling, car parking, and transportation arrangements
- Proactively support guests throughout stay by responding to needs and anticipating special requests
- Create moments of Joy by delivering personalized experiences and supporting in room setup
- Maintain in depth knowledge of hotel outlets, operating hours, menus, facilities, and activities
- Be fully informed about property, local area, culture, arts, nature, and current events
- Respond to guest inquiries and requests professionally and direct to appropriate team members
- Keep guests informed about on property events or temporary changes
- Share VIP arrivals and notable guest movements in team WhatsApp group
Requirements
- Minimum 1 year of experience in guest relations or similar role in a luxury hotel
- High School completed; University Degree is a plus
- Exceptional communication and interpersonal skills
- Detail oriented with strong eye for details
- Excellent problem solving and decision making abilities
- Ability to work in fast paced environment and handle multiple tasks
- Fluent in English, both written and oral
- Knowledge of other languages is an advantage
Full Job Posting
About the Role
- Collaborate closely with the Front Office and Guest Services teams to ensure a seamless arrival and departure experience for all guests.
- Greet and welcome guests warmly, always with a sincere smile and engaging presence.
- Escort guests to the lobby, outlets, or other areas of the property, and when needed, provide a thorough room orientation in line with Forbes and LQA standards.
- Offer guests the One Welcome experience upon arrival, including serving refreshing amenities such as juice, water, or chilled towels while they wait in the lobby.
- Assist guests with luggage handling, car parking, and transportation arrangements as needed.
- Proactively support guests throughout their stay by responding to their needs and anticipating any special requests.
- Create moments of Joy by delivering personalized experiences, recognizing guest preferences, and supporting the Host team with in room setup and special touches.
- Maintain in depth knowledge of all hotel outlets, operating hours, menus, facilities, and available activities (both on and off property) to confidently act as a trusted brand ambassador.
- Be fully informed about the property, local area, culture, arts, nature, and current events to provide genuine and insightful recommendations to guests.
- Respond to guest inquiries and requests in a professional, friendly, and caring manner, taking action or directing them to the appropriate team members when necessary.
- Keep guests informed about any on property events or temporary changes (e.g., closed areas, fireworks) that may impact their stay.
- Share VIP arrivals and notable guest movements in the team WhatsApp group to ensure all departments are aware and fully prepared.
About You
- Education: High School completed; University Degree is a plus
- Exceptional communication and interpersonal skills.
- Minimum of 1 year of experience in guest relations or a similar role in a luxury hotel
- Detailed oriented with a strong eye for details
- Guest drive, team player, flawless communicator, passionate, well organized, details oriented and flexible.
- Excellent problem solving and decision making abilities
- Ability to work in a fast paced environment and handle multiple tasks simultaneously
- Fluent in English, both written and oral
- Knowledge of other languages is an advantage
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