Lobby Ambassador
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Key skills for this role
About the Role
A 5-star luxury hotel in Abu Dhabi seeks a Lobby Ambassador to warmly welcome guests, assist with inquiries, and coordinate with front office teams. The role requires a Chinese speaker with 1-2 years of guest-facing experience in luxury hospitality.
Key Skills for This Role
Responsibilities
- Welcome guests warmly, assist with inquiries, and provide directions or hotel information
- Coordinate with Front Office, Concierge, and Guest Relations to ensure smooth guest service
- Escort guests when needed and monitor lobby cleanliness and organization
- Handle guest concerns, support VIP arrivals, and stay updated on hotel services and safety standards
Requirements
- Chinese speaker
- Minimum 1 2 years of experience in Front Office, Guest Relations, or guest facing roles within luxury or 5 star hospitality
- Strong communication and interpersonal skills
- Professional appearance and welcoming personality
- Physically fit and highly organized
Full Job Posting
The Role
- Position Title: Lobby Ambassador – 5 Star Hotel
- Employment Type: Full Time
- Salary AED: up to 4,000 depending on experience and qualifications plus accommodation & transportation
- Benefits: Medical Insurance and yearly airline ticket
- Job Location: Abu Dhabi, UAE
About the Client
- A 5 star luxury hotel in Abu Dhabi that embodies a perfect blend of heritage, modern luxury, and exceptional service
Job Description
- Welcome guests warmly, assist with inquiries, and provide directions or hotel information.
- Coordinate with Front Office, Concierge, and Guest Relations to ensure smooth and efficient guest service.
- Escort guests when needed and monitor the lobby to keep it clean, organized, and guest friendly.
- Handle guest concerns, support VIP arrivals, and stay updated on hotel services, facilities, and safety standards.
Requirements
- Chinese speaker with a minimum 1–2 years of experience in Front Office, Guest Relations, or other guest facing roles within luxury or 5 star hospitality environments.
- Strong communication and interpersonal skills with a warm, professional, and polished approach to guest service; able to handle inquiries and resolve concerns effectively.
- Professional appearance with a welcoming personality, and the ability to remain calm and composed in fast paced environments.
- Physically fit and highly organized, with strong multitasking, teamwork, and coordination skills, maintaining a customer first mindset while assisting guests.
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