Learning Solutions Specialist - Knowledge Management & Communications Specialist

Translate policies, operational changes, and workflows into easy-to-understand learning assets

Develop and maintain job aids, how-to guides, FAQs, process maps, and Pack Guides

Ensure all resources meet clarity, accessibility, compliance, and branding standards

Communicate changes, updates, and new resources to impacted teams in a timely, consistent manner

Partner with Instructional Designers to provide clean, accurate, and organized source content

Serve as the intake point for content change requests, fixes, or documentation needs

Triage requests and determine what is handled directly vs. escalated to L&D, ID, or Operations

Quickly resolve minor updates or “simple fixes” to reduce bottlenecks and dependency on SMEs

Reduce reactive, low-value work for the Learning Solutions Specialist and in-person trainers

Monitor patterns, identify gaps, and recommend improvements to the documentation strategy

Bachelor’s degree in Communication, Human Resources, Marketing, Education, Training & Development, Knowledge Management, Organizational Development, or related field

2+ years of experience in knowledge management, technical writing, learning documentation, internal communications, or process documentation

Experience creating job aids, SOPs, process maps, FAQs, or operational documentation

Exceptional written communication and editing skills

Strong organizational and information-architecture skills

Proven experience with Learning Management Systems and Knowledge Base platforms

Ability to write and translate complex policies into clear, actionable content

Strong attention to detail with a focus on accuracy and compliance

Ability to manage multiple requests, prioritize effectively, and meet deadlines

Collaborative and comfortable working across departments

Familiarity with change management and documentation governance

AI certified or demonstrated competency in leveraging AI tools to develop processes and measurements

Experience in legal services, customer service, healthcare, call centers, or other highly regulated environments

Experience with Salesforce Knowledge Management, Confluence, Jira, Google Suite, Smartsheet, Google Sites, or similar tools

Basic understanding of instructional design workflows

We don't hire on resumes alone. We hire for competence, character, and mindset.

Embrace Change: Open to feedback, embracing change, and always asking "what's next?"

Committed: You care deeply, have your teammates' backs, and show up to build something lasting.

No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door.

Ownership: You do what you say, follow through, and treat the business like it's yours.

Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law. #LI-Remote