Learning & Development Specialist (Customer-Facing)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Lead Learning and Development strategy, deliver training programs, enhance coffee expertise, and foster a strong coffee culture with effective stakeholder management.
Key Skills for This Role
Full Job Posting
Lead Learning & Development Strategy
- Own and drive the Coffee Expertise Training Program in collaboration with HR.
- Design and execute the annual L&D strategy focused on coffee capability building.
- Deliver training sessions, workshops, and train-the-trainer initiatives.
- Monitor training effectiveness and continuously enhance learning content.
- Track key KPIs (completion rates, certification levels, training impact).
Build Internal Capability & Coffee Culture
- Foster a strong coffee culture across the organization.
- Establish and develop the Coffee Bard network, including coaching and capability building.
- Support employees in developing coffee knowledge and sensory skills.
- Act as the local sensory referent, ensuring high tasting standards.
Content Excellence & Knowledge Management
- Ensure accuracy and consistency of all coffee-related training and communication materials
- Adapt and localize global content for the UAE market
- Act as the key link between HQ Coffee Experts and the local market
Coffee Expertise & Brand Representation
- Act as a local ambassador of Nespresso coffee expertise internally and externally
- Contribute to positioning Nespresso as a reference for coffee expertise in the market
- Represent Nespresso in workshops, events, and selected external engagements
- Partner with Marketing and PR teams on coffee-related activations and initiative
Performance & Continuous Improvement
- Track and report on KPIs related to training, engagement, and coffee expertise initiatives
- Measure impact through training outcomes and customer experience indicators
- Identify opportunities to improve coffee expertise programs and initiatives
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Nestle
Sales Representative - B2B
Riyadh, KSA
Position Title: Sales Representative B2B Location: Riyadh, Saudi Arabia Department: Sales Reports To: Head of B2B Employment Type: Full-Time This role focuses on driving growth,...
Sales Representative - MT
Saudi Arabia, KSA
Responsible for driving sales, promoting premium beverages, and ensuring water stewardship while collaborating with stakeholders to enhance community resilience.
HoReCa Sales Representative Center
Riyadh, KSA
Responsible for growth in foodservice channels by identifying sales opportunities, managing customer relationships, and achieving targets through effective selling strategies.
Operator
Riyadh, KSA
Nestl Waters KSA Almanhal Water Factory (Position based in Almanhal Water Factory - Riyadh Industrial City) Main Purpose of Job Responsible for performing machine tending operat...
Assistant Manager, Medical Representation
Jeddah, KSA
Responsible for ethical detailing of infant nutrition products, providing reliable information, organizing scientific meetings, and monitoring competitor activities.
Assistant Manager, Executive Medical Representation
Jeddah, KSA
The medical delegate is responsible for the ethical detailing of Nestl Infant Nutrition products in assigned territory by clearly communicating to medical / Paramedical contacts...
Sales Development Program - Trainee
Jeddah, KSA
The Nestl Sales & Beyond Program is a 4-week training experience for university graduates and senior year bachelor's students who are excited to gain hands-on sales experience i...
Associate Manager, Commercial Development
Jeddah, KSA
POSITION SNAPSHOT Location: Saudi Arabia - Jeddah Company: Nestl POSITION SUMMARY A dynamic and results-oriented Commercial Development Associate Manager to drive the growth and...
Sales Representative - B2B
Riyadh, KSA
Sales Representative - MT
Saudi Arabia, KSA
HoReCa Sales Representative Center
Riyadh, KSA
Operator
Riyadh, KSA
Assistant Manager, Medical Representation
Jeddah, KSA
Assistant Manager, Executive Medical Representation
Jeddah, KSA
Sales Development Program - Trainee
Jeddah, KSA
Associate Manager, Commercial Development
Jeddah, KSA