Learning and Development Manager
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Key skills for this role
About the Role
M Hotel Makkah by Millennium seeks a Learning and Development Manager to lead the L&D function, design training programs, and manage talent development initiatives. The role requires experience in training needs analysis, program delivery, and performance management within a hospitality environment.
Key Skills for This Role
Responsibilities
- Lead all learning and development activities for the property
- Manage onboarding processes and tools for new hires
- Conduct quarterly L&D needs analysis and prepare plans
- Develop in house training programs based on business needs
- Coach on job trainers and supervise on job training activities
- Align and train Millennium brand standards
- Collaborate with HR to lead performance management and support PDPs
- Submit monthly L&D calendar and report to corporate office
- Recruit interns and manage nationalization program TooMooH
- Host corporate training programs using digital tools
Requirements
- Experience in learning and development or training management
- Ability to design and deliver training programs
- Knowledge of performance management processes
- Strong coaching and communication skills
- Experience in hospitality industry preferred
Full Job Posting
Role Overview
- Lead the learning and development function, ensuring professional growth and skill development of colleagues.
- Design training programs, manage talent development initiatives, and promote a culture of continuous learning.
Key Job Responsibilities
- Lead complete L&D activities in your property, ensuring alignment with business needs.
- Manage Millennium & Copthorne MEA onboarding processes and tools for new hires.
- Conduct quarterly L&D needs analysis and prepare plans to address real business needs.
- Conduct off job training programmes in line with M&C MEA off job training library.
- Develop in house training programmes based on business needs and M&C Group Training skills.
- Lead and coach on job trainers, supervising on job training activities using M&C MEA audit tools.
- Enhance effectiveness of off job training programmes through coaching and follow ups.
- Align and train Millennium brand standards by measuring telephone standards, guest feedback, mystery shopper reports.
- Collaborate with HR to lead performance management and support departments in implementing PDPs.
- Submit monthly L&D Calendar and L&D Report to M&C MEA Corporate Office.
- Recruit interns and management trainees per L&D Policy and manage TooMooH nationalization programme.
- Host corporate training programmes using digital online game tools.
Qualifications
- Experience in learning and development or training management.
- Ability to design and deliver training programs.
- Knowledge of performance management processes.
- Strong coaching and communication skills.
- Hospitality industry experience preferred.
Additional Information
- Operate in a safe and environmentally friendly manner.
- Adhere to company's environmental, health, and safety procedures.
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