Leader qualité et des technologies de données | Quality Operation Lead and Data Technologies
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Key skills for this role
About the Role
Pratt & Whitney Canada is seeking a Quality Operation Lead and Data Technologies to lead a team of Power BI developers, manage data processes for customer quality, and drive process automation.
Key Skills for This Role
Responsibilities
- Ensure the monthly production of departmental performance indicators
- Develop data processes related to customer quality in line with latest standards and position them for the future
- Lead a small team of Power BI developers responsible for departmental reports
- Act as a business analyst and product owner for process automation initiatives
- Manage an external data management service provider to support process improvement
- Collaborate with technology solutions teams (DT) and developers to test and implement solutions in production
- Prioritize backlog items based on business value, risks, ROI, and technical dependencies
- Support user forums and business unit process leaders to gather requirements for new solutions or improvements
- Prepare and deliver training materials following the deployment of new solutions
Requirements
- Must be resourceful, take initiative, and be a team player
- Good knowledge of business processes related to the product
- Strong interpersonal and communication skills
- Problem solving oriented mindset
- Experience in customer service, investigation, and providing customer feedback
- Functional knowledge of English to read technical documentation and communicate with international clients/suppliers
- Experience with Databricks, Power BI, SAP, ENOVIA, Confluence, JIRA, SharePoint, MS Office 365 is an asset
Full Job Posting
About Pratt & Whitney Canada
- Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, headquartered in Longueuil, Quebec since 1928.
- We design and manufacture next generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.
Performance Indicators
- Ensure the monthly production of departmental performance indicators.
- Develop data processes related to customer quality in line with the latest standards and position them for the future.
- Lead a small team of Power BI developers responsible for departmental reports.
Process Automation
- Act as a business analyst and product owner.
- Manage an external data management service provider to support process improvement.
- Collaborate with technology solutions teams (DT) and developers to test and implement solutions in production.
- Prioritize backlog items based on business value, risks, ROI, and technical dependencies.
- Support user forums and business unit process leaders to gather requirements for new solutions or improvements.
- Act as a transformation agent to drive business process improvements.
- Communicate project progress and justify prioritization decisions.
- Coordinate and execute the test plan/identify testing issues and participate in investigations.
- Provide support to users during User Acceptance Testing (UAT).
- Prepare and deliver training materials following the deployment of new solutions.
Escape Management Training
- Prepare and deliver content for the Community of Practice for Escape Leaders.
- Ensure the governance of the training profile for Escape Leaders.
What do you need to succeed?
- Must be resourceful, take initiative, and be a team player.
- Strong knowledge of business processes related to the product.
- Excellent interpersonal and communication skills.
- Problem solving oriented mindset.
- Experience in customer service, investigation, and providing customer feedback.
- Experience with tools such as Databricks, Power BI, SAP, ENOVIA, Confluence, JIRA, SharePoint, MS Office 365 is an asset.
- Functional knowledge of English to read and understand technical documentation and communicate with international clients/suppliers.
What do we offer?
- Pension and savings plan with employer contributions
- Group insurance program
- Opportunities for advancement (career progression)
- Merit or recognition program
- Health and wellness program, including virtual health care
- Recreational and sports club
- Nearby daycares
- Transportation accessibility or public transit program and free parking
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