Leader Expert
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Key skills for this role
About the Role
Emirates Leisure Retail seeks a Leader Expert for Pret A Manger to lead and develop the team, ensuring strong business performance through exceptional customer service and operational excellence.
Key Skills for This Role
Responsibilities
- Supervise and support floor and bar teams throughout the shift
- Monitor guest requirements and ensure high levels of customer satisfaction
- Ensure full compliance with SOPs, operational procedures, and brand standards
- Collaborate with Managers to develop and implement effective incentive schemes
- Lead speed of service initiatives and empower the team to deliver exceptional customer experiences
- Ensure consistent adherence to Food Safety and Health & Safety standards
- Coach and motivate the team through regular feedback, recognition, and performance support
- Maximize sales, labour efficiency, and profitability through effective management of the Big 4
Requirements
- Minimum 3 years of experience in the F&B industry within a similar supervisory/leadership role
- Strong communication skills with the ability to lead, motivate, and inspire a diverse team
- Experience working with multicultural teams in a dynamic environment
- Understanding of operations within a 24 hour business environment
- Proficient in Microsoft Office Suite, particularly Microsoft Excel
- Available to commence employment in October 2026
- Willingness to work in Abu Dhabi
Full Job Posting
About Us (ELR)
- Emirates Leisure Retail (ELR) is a global leader in food and beverage retail, operating in over 300 restaurants, cafés, and bars across six countries
- Portfolio features international brands like Costa Coffee and Pret A Manger, and homegrown concepts such as Mr. Toad’s, Saddle, and ZOMA
Job Purpose
- The Leader Expert for Pret A Manger is responsible for leading and developing the team to deliver strong business performance through exceptional customer service, operational excellence, and compliance with food safety and company standards
Key Responsibilities
- Supervise and support floor and bar teams throughout the shift
- Monitor guest requirements and ensure high levels of customer satisfaction
- Ensure full compliance with SOPs, operational procedures, and brand standards
- Collaborate with Managers to develop and implement effective incentive schemes
- Lead speed of service initiatives and empower the team
- Ensure consistent adherence to Food Safety and Health & Safety standards
- Coach and motivate the team through regular feedback, recognition, and performance support
- Maximize sales, labour efficiency, and profitability through effective management of the Big 4
Required Qualifications & Experience
- Minimum 3 years of experience in the F&B industry within a similar supervisory/leadership role
- Strong communication skills with the ability to lead, motivate, and inspire a diverse team
- Experience working with multicultural teams in a dynamic environment
- Understanding of operations within a 24 hour business environment
- Proficient in Microsoft Office Suite, particularly Microsoft Excel
- Available to commence employment in October 2026
- Willingness to work in Abu Dhabi
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