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Lead Software Engineer

Virtusa
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
customer value management (CVM)customer lifecycle managementgrowth strategyretail bankingpricing optimizationrevenue optimization
Free

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customer value management (CVM)customer lifecycle managementgrowth strategy
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Role Overview

Lead retail customer value management across acquisition, cross-sell, retention, and win-back.

Own CVM strategy, performance KPIs, commercial levers, experimentation, and customer value optimization.

Requirements

  • 8–10+ years of experience in CVM, growth strategy, retail banking, or customer lifecycle management.
  • Strong pricing and revenue optimization experience.
  • Strong stakeholder management and leadership experience.

Responsibilities

  • Own customer value management strategy across acquisition, cross-sell, retention, and win-back.
  • Own customer lifecycle KPIs and commercial levers.
  • Lead campaigns and experimentation initiatives.
  • Drive customer value and revenue optimization.

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