Lead Salesforce Business Analyst

About Docebo

Role Overview

Day-to-Day Responsibilities

• Own the product backlog and priorities and translate business needs into problem statements, user stories, and acceptance criteria.
• Manage stakeholder expectations and negotiate trade-offs across Revenue Operations, Marketing, and Finance.
• Define and implement effective intake, prioritization, and delivery processes.
• Partner with Salesforce architects and administrators as an advisor on product and process decisions.
• Champion AI-assisted triage, intake scoring, automation, and other improvements to Salesforce operations.
• Represent the Salesforce team when evaluating tools that affect the platform.

Required Qualifications

• Hands-on Salesforce expertise gained as an Architect, Senior Administrator, or Business Analyst.
• Strong product ownership, backlog management, requirements scoping, and prioritization experience.
• Ability to align cross-functional priorities, negotiate trade-offs, and communicate with senior leadership.
• Success building lightweight operating frameworks for team workflows.
• Ability to translate technical concepts for executives and provide clear direction to developers.
• Experience or comfort with AI-driven improvement, SOX controls, structured deployments, and strict UAT standards.

Bonus Qualifications

• Active Salesforce certifications, such as Administrator, Platform App Builder, or Architect-track credentials.
• Experience as a product owner partnered with Revenue Operations.
• Familiarity with Salesforce Revenue Cloud, CPQ/Billing, or complex billing migrations.
• Practical experience implementing AI-driven CRM or delivery workflows.

Workplace

• The team works in the office three days per week from Tuesday through Thursday, with flexibility during the rest of the week.

Compensation

• The stated compensation range is CACAD 90.8K to CACAD 121K.

Rewards and Benefits

• Docebo offers competitive compensation, an Employee Share Purchase Plan with a 15% discount, health benefits, paid vacation, company-wide days, floating holidays, and a birthday day off.
• Employee communities, resource groups, and company-wide events support connection and inclusion.