Lead Salesforce Business Analyst

Role Overview

The Day-to-Day

• Turn business needs into problem statements, user stories, and acceptance criteria and prioritize them with stakeholders.
• Connect the Salesforce team with Revenue Operations, Marketing, Finance, and other business groups.
• Define and enforce intake, prioritization, and delivery processes that prepare work for development.
• Advise architects and administrators while they own technical design.
• Champion AI-assisted triage, intake scoring, automation, and Salesforce operating improvements.
• Represent the Salesforce team when evaluating tools that affect the platform.

Required Experience

• Proven Salesforce Architect, Senior Administrator, or Business Analyst experience with hands-on Salesforce expertise.
• Strong backlog management, requirements scoping, feature prioritization, and product ownership experience.
• Ability to align competing priorities, negotiate trade-offs, and communicate technical concepts to executives and developers.
• Experience building lightweight operating frameworks for team workflows.
• Curiosity and drive to use AI to improve CRM efficiency and team operations.
• Comfort with SOX controls, structured deployments, and strict UAT standards.

Bonus Experience

• Active Salesforce Administrator, Platform App Builder, or Architect-track certification is a bonus.
• Revenue Operations product ownership experience is a bonus.
• Salesforce Revenue Cloud, CPQ, Billing, or complex billing migration experience is a bonus.
• Applied AI experience in CRM or delivery environments is a bonus.

Hybrid Work Philosophy

• The team works three days per week in the office from Tuesday through Thursday.
• The remaining days provide flexibility for a hybrid working arrangement.

Compensation

• The target Canadian compensation range is CAD 90.8K to CAD 121K.
• The position is eligible for a discretionary bonus based on individual and company performance.

Total Rewards

• Benefits include an employee share purchase plan, health benefits, paid vacation, company days, floating holidays, and a birthday day off.
• Employee resource groups and company-wide events support connection and inclusion.