Lead Change Management Specialist
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Key skills for this role
About the Role
RBC seeks a Lead Change Management Specialist to own enterprise change delivery for DevOps & EA initiatives, AI adoption telemetry, agentic readiness, and the AI champion network.
Key Skills for This Role
Responsibilities
- Own change management delivery for all qualifying DevOps & EA initiatives: change impact assessments, stakeholder plans, and communication execution
- Partner with the Director, PMO to sequence change activities into delivery schedules
- Complete change readiness assessments for 100% of qualifying initiatives before major go lives
- Manage adoption friction signals: track, action, and close within 10 business days for 80% or more of identified friction points
- Escalate stakeholder resistance or readiness gaps to the Senior Director immediately when they create delivery or financial risk
- Own AI adoption telemetry for DevOps & EA: aggregate adoption signals, track friction points, and quantify capacity hours generated through AI enablement
- Submit telemetry backed capacity hours to Finance monthly for classification into the Productivity Capacity taxonomy
- Maintain the AI adoption signal log; surface patterns that indicate systemic barriers
- Own the Agentic Readiness Framework: define human side readiness criteria and workflow change patterns required before AI agent deployment
- Deliver V1 of the Agentic Readiness Framework by Q3 FY26
- Own and operate the AI champion network as a signal layer and connective tissue
- Own the change management track for the AI SDLC enterprise rollout
Requirements
- 5+ years of change management experience in a technology or financial services environment, with demonstrated ownership of large scale, enterprise wide change programs
- Proven ability to manage change delivery independently — impact assessments, stakeholder plans, comms execution, and readiness gating
- Experience embedding change management into agile or iterative delivery models
- Strong data literacy: ability to interpret adoption signals, quantify productivity capacity, and present evidence backed findings to finance and executive audiences
- Executive ready communication skills — written and verbal; able to represent the change management function in VP level forums independently
- Direct experience with AI adoption, AI enabled productivity programs, or developer tooling transformation in an enterprise context (nice to have)
- Familiarity with SDLC, software delivery, or technology platform change programs (nice to have)
- Experience operating within a regulated financial services environment (nice to have)
- Prosci ADKAR, CCMP, or equivalent change management certification (nice to have)
- Experience managing champion networks or practice communities as a structured change enablement mechanism (nice to have)
Full Job Posting
What is the opportunity?
- The Lead Change Management Specialist is a role within the DevOps & EA Business Office, reporting directly to the Senior Director.
- This role owns the full Change Management mandate for the Business Office: enterprise change delivery for DevOps & EA initiatives, AI adoption telemetry, agentic readiness, and the AI champion network.
- This is a permanent, senior individual contributor role operating with significant independence.
What will you do?
- Change Delivery — DevOps & EA Initiatives: Own change management delivery, partner with PMO, complete readiness assessments, manage adoption friction signals, escalate resistance.
- AI Adoption Telemetry & Productivity Capacity Reporting: Own AI adoption telemetry, submit capacity hours to Finance, maintain AI adoption signal log.
- Agentic Readiness Framework: Own the framework, deliver V1 by Q3 FY26, coordinate with PMO and Platform Integration.
- AI Champion Network: Own and operate the network, manage engagement cadence, surface signals.
- AI SDLC Enterprise Rollout — Change Track Ownership: Own the change management track, coordinate enterprise rollout planning, manage Phase 2 gate conditions, lead Phase 3 objectives.
What do you need to succeed?
- Must have: 5+ years of change management experience in technology or financial services, proven ability to manage change delivery independently, experience embedding change management into agile models, strong data literacy, executive ready communication skills.
- Nice to have: Direct experience with AI adoption, familiarity with SDLC, experience in regulated financial services, Prosci ADKAR/CCMP certification, experience managing champion networks.
What's in it for you?
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high performing team.
- Opportunities to do challenging work.
Additional Job Details
- Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
- Work hours/week: 37.5
- Employment Type: Full time
- Platform: TECHNOLOGY AND OPERATIONS
- Job Type: Regular
- Pay Type: Salaried
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