Lead Change Management Specialist
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Key skills for this role
About the Role
RBC seeks a Lead Change Management Specialist to own change delivery for DevOps & EA initiatives, AI adoption telemetry, agentic readiness, and the AI champion network. This senior individual contributor role operates with significant independence in a fast-moving technology transformation environment.
Key Skills for This Role
Responsibilities
- Own change management delivery for all qualifying DevOps & EA initiatives: change impact assessments, stakeholder plans, and communication execution
- Partner with the Director, PMO to sequence change activities into delivery schedules
- Complete change readiness assessments for 100% of qualifying initiatives before major go lives
- Manage adoption friction signals: track, action, and close within 10 business days for 80% or more of identified friction points
- Escalate stakeholder resistance or readiness gaps to the Senior Director immediately when they create delivery or financial risk
- Own AI adoption telemetry for DevOps & EA: aggregate adoption signals, track friction points, and quantify capacity hours generated through AI enablement
- Submit telemetry backed capacity hours to Finance monthly for classification into the Productivity Capacity taxonomy
- Maintain the AI adoption signal log and surface patterns indicating systemic barriers
- Partner with Finance to ensure capacity claims are evidence backed, taxonomy compliant, and reconciled quarterly
- Own the Agentic Readiness Framework: define human side readiness criteria and workflow change patterns required before AI agent deployment
- Deliver V1 of the Agentic Readiness Framework by Q3 FY26
- Coordinate with the Director, PMO and Platform Integration lead to ensure agentic readiness criteria are embedded in delivery gates
Requirements
- 5+ years of change management experience in a technology or financial services environment, with demonstrated ownership of large scale, enterprise wide change programs
- Proven ability to manage change delivery independently — impact assessments, stakeholder plans, comms execution, and readiness gating
- Experience embedding change management into agile or iterative delivery models
- Strong data literacy: ability to interpret adoption signals, quantify productivity capacity, and present evidence backed findings to finance and executive audiences
- Executive ready communication skills — written and verbal; able to represent the change management function in VP level forums independently
- Direct experience with AI adoption, AI enabled productivity programs, or developer tooling transformation in an enterprise context nice to have
- Familiarity with SDLC, software delivery, or technology platform change programs nice to have
- Experience operating within a regulated financial services environment nice to have
- Prosci ADKAR, CCMP, or equivalent change management certification nice to have
- Experience managing champion networks or practice communities as a structured change enablement mechanism nice to have
Full Job Posting
What is the opportunity?
- The Lead Change Management Specialist is a role within the DevOps & EA Business Office, reporting directly to the Senior Director.
- This role owns the full Change Management mandate for the Business Office: enterprise change delivery for DevOps & EA initiatives, AI adoption telemetry, agentic readiness, and the AI champion network.
- This is a permanent, senior individual contributor role operating with significant independence.
What will you do?
- Own change management delivery for all qualifying DevOps & EA initiatives: change impact assessments, stakeholder plans, and communication execution.
- Partner with the Director, PMO to sequence change activities into delivery schedules.
- Complete change readiness assessments for 100% of qualifying initiatives before major go lives.
- Manage adoption friction signals: track, action, and close within 10 business days for 80% or more of identified friction points.
- Escalate stakeholder resistance or readiness gaps to the Senior Director immediately when they create delivery or financial risk.
- Own AI adoption telemetry for DevOps & EA: aggregate adoption signals, track friction points, and quantify capacity hours generated through AI enablement.
- Submit telemetry backed capacity hours to Finance monthly for classification into the Productivity Capacity taxonomy.
- Maintain the AI adoption signal log and surface patterns indicating systemic barriers.
- Partner with Finance to ensure capacity claims are evidence backed, taxonomy compliant, and reconciled quarterly.
- Own the Agentic Readiness Framework: define human side readiness criteria and workflow change patterns required before AI agent deployment.
- Deliver V1 of the Agentic Readiness Framework by Q3 FY26.
- Coordinate with the Director, PMO and Platform Integration lead to ensure agentic readiness criteria are embedded in delivery gates.
What do you need to succeed?
- 5+ years of change management experience in a technology or financial services environment, with demonstrated ownership of large scale, enterprise wide change programs.
- Proven ability to manage change delivery independently — impact assessments, stakeholder plans, comms execution, and readiness gating.
- Experience embedding change management into agile or iterative delivery models.
- Strong data literacy: ability to interpret adoption signals, quantify productivity capacity, and present evidence backed findings to finance and executive audiences.
- Executive ready communication skills — written and verbal; able to represent the change management function in VP level forums independently.
- Direct experience with AI adoption, AI enabled productivity programs, or developer tooling transformation in an enterprise context nice to have.
- Familiarity with SDLC, software delivery, or technology platform change programs nice to have.
- Experience operating within a regulated financial services environment nice to have.
- Prosci ADKAR, CCMP, or equivalent change management certification nice to have.
- Experience managing champion networks or practice communities as a structured change enablement mechanism nice to have.
What's in it for you?
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high performing team.
- Opportunities to do challenging work.
Additional Job Details
- Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
- City: Toronto
- Country: Canada
- Work hours/week: 37.5
- Employment Type: Full time
- Platform: TECHNOLOGY AND OPERATIONS
- Job Type: Regular
- Pay Type: Salaried
- Posted Date: 2026 07 09
- Application Deadline: 2026 07 30
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