Lead Change Management Specialist
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Key skills for this role
About the Role
RBC is looking for a Lead Change Management Specialist to own the full Change Management mandate for the DevOps & EA Business Office. This senior individual contributor role leads change strategy for AI adoption, agentic readiness, and enterprise technology transformation.
Key Skills for This Role
Responsibilities
- Own change management delivery for all qualifying DevOps & EA initiatives: change impact assessments, stakeholder plans, and communication execution.
- Partner with the Director, PMO to sequence change activities into delivery schedules — readiness work is planned in from day one, not appended at go live.
- Complete change readiness assessments for 100% of qualifying initiatives before major go lives; no go live proceeds without readiness clearance.
- Manage adoption friction signals: track, action, and close within 10 business days for 80% or more of identified friction points.
- Escalate stakeholder resistance or readiness gaps to the Senior Director immediately when they create delivery or financial risk.
- Own AI adoption telemetry for DevOps & EA: aggregate adoption signals, track friction points, and quantify capacity hours generated through AI enablement.
- Submit telemetry backed capacity hours to Finance monthly, on cadence, for classification into the Productivity Capacity taxonomy.
- Maintain the AI adoption signal log; surface patterns that indicate systemic barriers requiring senior leadership attention.
- Partner with Finance to ensure capacity claims are evidence backed, taxonomy compliant, and reconciled quarterly.
- Own the Agentic Readiness Framework: define human side readiness criteria and workflow change patterns required before AI agent deployment across DevOps & EA.
- Deliver V1 of the Agentic Readiness Framework by Q3 FY26.
- Own and operate the AI champion network as a signal layer and connective tissue between DevOps & EA and the broader enterprise transformation.
Requirements
- 5+ years of change management experience in a technology or financial services environment, with demonstrated ownership of large scale, enterprise wide change programs.
- Proven ability to manage change delivery independently — impact assessments, stakeholder plans, comms execution, and readiness gating — without requiring a senior lead to direct each activity.
- Experience embedding change management into agile or iterative delivery models — not as a post launch add on.
- Strong data literacy: ability to interpret adoption signals, quantify productivity capacity, and present evidence backed findings to finance and executive audiences.
- Executive ready communication skills — written and verbal; able to represent the change management function in VP level forums independently.
- Direct experience with AI adoption, AI enabled productivity programs, or developer tooling transformation in an enterprise context.
- Familiarity with SDLC, software delivery, or technology platform change programs.
- Experience operating within a regulated financial services environment (banking, insurance, capital markets).
- Prosci ADKAR, CCMP, or equivalent change management certification.
- Experience managing champion networks or practice communities as a structured change enablement mechanism.
Full Job Posting
What is the opportunity?
- The Lead Change Management Specialist is a role within the DevOps & EA Business Office, reporting directly to the Senior Director.
- This role owns the full Change Management mandate for the Business Office: enterprise change delivery for DevOps & EA initiatives, AI adoption telemetry, agentic readiness, and the AI champion network.
- This is a permanent, senior individual contributor role operating with significant independence.
What will you do?
- Own change management delivery for all qualifying DevOps & EA initiatives: change impact assessments, stakeholder plans, and communication execution.
- Partner with the Director, PMO to sequence change activities into delivery schedules — readiness work is planned in from day one, not appended at go live.
- Complete change readiness assessments for 100% of qualifying initiatives before major go lives; no go live proceeds without readiness clearance.
- Manage adoption friction signals: track, action, and close within 10 business days for 80% or more of identified friction points.
- Escalate stakeholder resistance or readiness gaps to the Senior Director immediately when they create delivery or financial risk.
- Own AI adoption telemetry for DevOps & EA: aggregate adoption signals, track friction points, and quantify capacity hours generated through AI enablement.
- Submit telemetry backed capacity hours to Finance monthly, on cadence, for classification into the Productivity Capacity taxonomy — this feeds the CAD 200M savings trajectory directly.
- Maintain the AI adoption signal log; surface patterns that indicate systemic barriers requiring senior leadership attention.
- Partner with Finance to ensure capacity claims are evidence backed, taxonomy compliant, and reconciled quarterly — no theoretical benefits, no unsubstantiated hours.
- Own the Agentic Readiness Framework: define human side readiness criteria and workflow change patterns required before AI agent deployment across DevOps & EA.
- Deliver V1 of the Agentic Readiness Framework by Q3 FY26 — this is a hard program commitment tied to the AI SDLC enterprise rollout timeline.
- Own and operate the AI champion network as a signal layer and connective tissue between DevOps & EA and the broader enterprise transformation.
What do you need to succeed?
- 5+ years of change management experience in a technology or financial services environment, with demonstrated ownership of large scale, enterprise wide change programs.
- Proven ability to manage change delivery independently — impact assessments, stakeholder plans, comms execution, and readiness gating — without requiring a senior lead to direct each activity.
- Experience embedding change management into agile or iterative delivery models — not as a post launch add on.
- Strong data literacy: ability to interpret adoption signals, quantify productivity capacity, and present evidence backed findings to finance and executive audiences.
- Executive ready communication skills — written and verbal; able to represent the change management function in VP level forums independently.
- Direct experience with AI adoption, AI enabled productivity programs, or developer tooling transformation in an enterprise context.
- Familiarity with SDLC, software delivery, or technology platform change programs.
- Experience operating within a regulated financial services environment (banking, insurance, capital markets).
- Prosci ADKAR, CCMP, or equivalent change management certification.
- Experience managing champion networks or practice communities as a structured change enablement mechanism.
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