Lead Administration Officer
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Key skills for this role
About the Role
Hamad International Airport seeks a Lead Administration Officer to manage the COO's office, providing confidential administrative support and acting as the main point of contact.
Key Skills for This Role
Responsibilities
- Prepare administration related reports and analyses, establish and improve policies and procedures.
- Provide business documentation support including report writing, presentation creation, and spreadsheet preparation.
- Organize and prioritize tasks for the team, monitor action areas, and report on task progress.
- Independently resolve complex administrative problems while ensuring adherence to company standards.
- Enhance and oversee existing administrative processes and information systems.
- Act as primary point of contact, facilitating communication with key stakeholders.
- Address queries and interpret procedures and policies for management and staff.
- Manage and coordinate internal and external communications, schedule management meetings, and take minutes.
- Escalate relevant issues to the COO.
- Collaborate on organizational strategy setting, including manager movements and structural changes.
- Assist in annual budget creation and reporting for the department.
- Manage and coordinate special projects.
Requirements
- Bachelor’s Degree or Equivalent
- Minimum 4 years of job related experience
- Database Administration experience
- Project Management experience
- Strong interpersonal skills
- Excellent computer skills, including Microsoft Word, Excel, and PowerPoint
- Ability to proofread with high accuracy
- Ability to write comprehensive reports
- Planning skills and attention to detail
- Ability to work under pressure
Full Job Posting
About the role
- Manages and represents the COO's office, providing confidential administrative support to an excellent standard. Acts as the main point of contact for the COO's Office and supports the development, execution, and follow up of departmental strategy.
Key responsibilities
- Prepare administration related reports and analyses, taking a lead role in establishing and improving policies and procedures.
- Provide business documentation support, including report writing, presentation creation, and spreadsheet preparation.
- Organize and prioritize tasks for the team, monitor action areas, and report on task progress.
- Independently resolve complex administrative problems while ensuring adherence to the company’s structure, standards, processes, and tools.
- Continuously enhance and oversee existing administrative processes and information systems.
- Act as the primary point of contact, facilitating communication with key stakeholders both within the business and externally to QR Group.
- Address queries and requests for information, interpreting and explaining procedures and policies.
- Manage and coordinate internal and external communications, schedule management meetings, and attend as necessary to facilitate minute taking.
- Escalate relevant issues to the COO.
- Collaborate with the business on organizational strategy setting, including manager movements, changes in organizational structure, and development of long term strategies.
- Assist in the annual budget creation and reporting for the department in consultation with Business Finance.
- Manage and coordinate special projects, gather input on work in progress, and report to the Line Manager.
About you
- Bachelor’s Degree or Equivalent with Minimum 4 years of job related experience
- Database Administration experience
- Project Management experience
- Strong interpersonal skills
- Effective at managing working relationships
- Client focused and business aware, with proven interaction with senior management
- Ability to proofread outgoing documents with high accuracy
- Ability to write comprehensive and accurate reports using own initiative
- Excellent computer skills, including Microsoft Word, Excel, and PowerPoint
- High level of sensitivity and professionalism
- Demonstrable planning skills and strong attention to detail
- Self starter, ability to work independently with minimal instructions
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