Digital Business Partner
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Hamad International Airport is recruiting Digital Business Partners to act as the key business relationship interface between MATAR business portfolios and MATAR IT. The role involves aligning technology initiatives with business goals, fostering partnerships, and shaping demand for solutions.
Key Skills for This Role
Responsibilities
- Translate business demand, opportunities, constraints and risks through structured requirements gathering and prioritization processes to achieve effective governance, portfolio planning and informed investment decisions
- Maintain a strong understanding of the assigned business domain through continuous engagement with business processes, services, challenges and opportunities to achieve relevant, value adding digital advice and recommendations
- Identify and promote innovation, digital transformation and data led improvement opportunities through business insight and cross functional collaboration to achieve enhanced service quality, operational efficiency, resilience and customer experience
- Collaborate and ensure the development and maintenance of technology and capability plans, strategy and roadmaps and improvement priorities through business and IT collaboration to achieve alignment between digital initiatives and operational and strategic objectives
- Support, and be actively involved, in building the business requirements specific to AI product development within the assigned business domain
- Support the resolution of conflicting requirements, priorities and stakeholder expectations through effective communication, escalation and negotiation to achieve balanced decisions and sustained alignment across business and IT teams
- Ensure regular service reviews, stakeholder discussions and feedback sessions through structured engagement forums to achieve improved service performance, stakeholder satisfaction and closure of agreed actions
- Contribute to demand planning, annual planning cycles, budget input and supplier interface activities through portfolio analysis and stakeholder engagement to achieve effective prioritization and delivery of agreed business needs
- Identify and track continual service improvement actions and business value outcomes through performance reviews and benefit monitoring to achieve improved services, processes and business outcomes
Requirements
- High School Qualification / Vocational Qualification / Diploma or Equivalent with Minimum 7 years of job related experience OR Bachelor’s Degree or Equivalent with Minimum 6 years of job related experience
- Airport Experience is mandatory
- Relevant experience in IT business partnering, service delivery, demand management, business analysis, project delivery or a related digital/technology environment
- Professional and excellent command of English language is mandatory
- Experience in supporting projects, service enhancements, change initiatives or digital transformation activities within a structured delivery and governance framework
- Good understanding of change management, process improvement and the use of digital tools and data in order to enhance service effectiveness and business outcomes
- Working knowledge of IT service management principles, service lifecycle processes and performance measurement concepts, preferably aligned to recognized good practice frameworks
Full Job Posting
About the Candidate
- We are recruiting for Digital Business Partners for Hamad International Airport, Doha, Qatar.
- The Digital Business Partners act as the key business relationship interface between the assigned MATAR business portfolio (AOCC, FM and Customer experience) and MATAR IT to strategically align technology initiatives with business goals.
About the role
- Translate business demand, opportunities, constraints and risks through structured requirements gathering and prioritization processes.
- Accountable to maintain a strong understanding of the assigned business domain through continuous engagement.
- Identify and promote innovation, digital transformation and data led improvement opportunities.
- Collaborate and ensure the development and maintenance of technology and capability plans, strategy and roadmaps.
- Support, and be actively involved, in building the business requirements specific to AI product development.
- Support the resolution of conflicting requirements, priorities and stakeholder expectations.
- Ensure regular service reviews, stakeholder discussions and feedback sessions.
- Contribute to demand planning, annual planning cycles, budget input and supplier interface activities.
- Identify and track continual service improvement actions and business value outcomes.
Qualifications
- High School Qualification / Vocational Qualification / Diploma or Equivalent with Minimum 7 years of job related experience.
- Bachelor’s Degree or Equivalent with Minimum 6 years of job related experience.
- Airport Experience is mandatory.
- Relevant experience in IT business partnering, service delivery, demand management, business analysis, project delivery or a related digital/technology environment.
- Professional and excellent command of English language is mandatory.
- Experience in supporting projects, service enhancements, change initiatives or digital transformation activities.
- Good understanding of change management, process improvement and the use of digital tools and data.
- Working knowledge of IT service management principles, service lifecycle processes and performance measurement concepts.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Hamad International Airport
Terminal Duty Manager
Doha, QAT
Hamad International Airport is seeking a Qatari Terminal Duty Manager to oversee passenger terminal operations, ensuring smooth passenger flow and exceptional customer service. The role involves managing teams, ensuring
Vice President Contracts & Commercial
Doha, QAT
Hamad International Airport seeks a Vice President of Contracts and Commercial to oversee commercial and contract management for major projects. The role involves leading teams, managing procurement, cost control, and co
Airport Operations Control Center Officer
Doha, QAT
Hamad International Airport seeks an Airport Operations Control Center Officer to manage parking stand allocation, flight data processing, and system monitoring. Requires a Bachelor's degree and 4+ years of aviation expe
Technology Service Controller
Doha, QAT
Hamad International Airport seeks a Technology Service Controller to serve as technical authority for Passenger Screening Systems at HIA and DIA. The role involves driving system reliability, security, and regulatory com
People Intelligence & Insights Specialist
Doha, QAT
Hamad International Airport is seeking a People Intelligence & Insights Specialist to design and deliver advanced analytics solutions across the employee lifecycle. The role involves building predictive models, developin
Lead Operations Data and Performance Analyst
Doha, QAT
Hamad International Airport is looking for a Lead Operations Data and Performance Analyst to drive performance analysis, reporting, and data-driven decision making for the Airport Operations Control Centre. The role requ
Equipment Supervisor
Doha, QAT
Hamad International Airport is seeking an Equipment Supervisor to oversee operation, maintenance, and personnel involved in rubber removal and surface cleaning activities on runways, taxiways, and aprons. The role ensure
Junior Office Assistant
Doha, QAT
Hamad International Airport seeks a Junior Office Assistant to support document management, filing, and administrative tasks. The role includes reception duties, pantry maintenance, and database updates. Requires basic l
Terminal Duty Manager
Doha, QAT
Vice President Contracts & Commercial
Doha, QAT
Airport Operations Control Center Officer
Doha, QAT
Technology Service Controller
Doha, QAT
People Intelligence & Insights Specialist
Doha, QAT
Lead Operations Data and Performance Analyst
Doha, QAT
Equipment Supervisor
Doha, QAT
Junior Office Assistant
Doha, QAT