Laundry Manager
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Key skills for this role
About the Role
Le Méridien Hotels & Resorts is seeking a Laundry Manager to oversee daily laundry operations, manage staff, and ensure guest satisfaction. The role requires 2 years of laundry or housekeeping experience and supervisory skills.
Key Skills for This Role
Responsibilities
- Manage day to day laundry operations, ensuring quality standards and customer expectations are met
- Supervise and manage employees, including scheduling and performance management
- Order and manage necessary supplies, cleaning supplies, and uniforms within budget
- Participate in financial management of the department, including budgets and payroll
- Ensure compliance with safety procedures and policies
- Operate and maintain laundry equipment, reporting malfunctions
- Provide exceptional customer service and empower employees to do the same
- Recruit, interview, select, hire, and promote employees
Requirements
- High school diploma or GED
- 2 years experience in laundry, housekeeping, or related professional area
Full Job Posting
Job Summary
- Responsible for hotel laundry daily operations and services.
- Directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department.
- Maintains a safe and clean work environment and strives to ensure guest and employee satisfaction while maximizing department financial performance.
Candidate Profile Education and Experience
- High school diploma or GED; 2 years experience in the laundry, housekeeping, or related professional area.
Core Work Activities Managing Department Operations and Budgets
- Managing day to day operations, ensuring quality, standards and meeting customer expectations.
- Supervising and managing employees; performing duties in employees' absence.
- Communicating safety procedures and ensuring employee understanding.
- Comprehending budgets, operating statements and payroll progress reports.
- Ensuring consistent workflow to minimize peaks and valleys in production.
- Supervising daily Laundry shift operations and ensuring compliance with policies.
- Ordering and managing necessary supplies within budget.
- Participating in management of department's controllable expenses.
- Working with Engineering department on equipment maintenance needs.
- Developing and using effective back up plans for breakdowns.
- Evaluating and implementing new techniques, supplies and equipment.
Leading Discipline Teams
- Ensuring and maintaining productivity level of employees.
- Utilizing interpersonal and communication skills to lead, influence, and encourage others.
- Encouraging and building mutual trust, respect, and cooperation among team members.
- Establishing and maintaining open, collaborative relationships with employees.
Providing and Ensuring Exceptional Customer Service
- Providing services that are above and beyond for customer satisfaction and retention.
- Improving service by communicating and assisting individuals to understand guest needs.
- Setting a positive example for guest relations.
- Empowering employees to provide excellent customer service.
Managing and Conducting Human Resources Activities
- Ensuring employee success and event success recognitions in all shifts.
- Identifying developmental needs and coaching, mentoring, or helping others.
- Recruiting, interviewing, selecting, hiring, and promoting employees.
- Supervising staffing levels to meet operational needs and financial objectives.
- Scheduling employees to business demands and tracking time and attendance.
- Soliciting employee feedback and addressing problems or concerns.
- Managing employee progressive discipline procedures.
- Managing employee performance appraisal process.
- Ensuring hotel policies are administered fairly and consistently.
- Celebrating successes and recognizing contributions of team members.
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