Clerk-Reservations
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Key skills for this role
About the Role
Le Méridien Hotels & Resorts is hiring a Reservations Clerk in Mecca. The role involves processing reservation requests, identifying guest needs, and entering data into the reservation system.
Key Skills for This Role
Responsibilities
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Input and access data in reservation system
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Input and access data in reservation system
Additional Responsibilities
- Follow all company policies and procedures
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Protect the privacy and security of guests and coworkers
- Welcome and acknowledge guests according to company standards
- Anticipate and address guests' service needs
- Speak with others using clear and professional language
- Develop and maintain positive working relationships
- Comply with quality assurance expectations
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: No related work experience
- Supervisory Experience: No supervisory experience
- License or Certification: None
About Le Méridien
- Le Méridien celebrates each culture through a European lens of savoring the good life
- Guests are curious and creative, seeking global culture and moments of connection
- The brand offers authentic, elegant service and inspiring experiences
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