L2 Data Center Technician at NTT DATA, Inc. — Amarillo, USA | Base Career

Full Job Posting

NTT Data's client is currently seeking a Data Center Technician to join their team in Amarillo, Texas.

Lead MAC operations and ensure compliance with cabling and racking standards.
Run copper and fiber cabling, including labeling and documenting connections.
Independently perform racking, stacking, and structured cabling for new deployments.
Troubleshoot network connectivity and hardware issues, including fiber diagnostics.
Coordinate with vendors and internal teams to support infrastructure upgrades.

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
Ensures the efficient and comprehensive resolution of incidents and requests.
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
Provides second line remote and onsite technical support to clients.
Provides second line field engineering services to clients.
Reports and escalates issues to 3rd party vendors if necessary.

L2 Data Center Technician