L&D Administration Officer
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Key skills for this role
About the Role
Etihad Airways is seeking an L&D Administration Officer to manage Learning & Development systems, processes, and training operations in Abu Dhabi. The role involves LMS administration, helpdesk support, training coordination, and compliance reporting.
Key Skills for This Role
Responsibilities
- Manage day to day administration of the Learning Management System (LMS), ensuring accurate setup of users, courses, curricula, and training records
- Monitor and respond to myLearning helpdesk queries, providing timely and effective support to global users in line with SLAs
- Coordinate training activities including course scheduling, classroom bookings, enrolments, and reporting
- Maintain and update training calendars to ensure visibility and alignment across business functions
- Manage the distribution, tracking, and reporting of regulatory bulletins to ensure full compliance with business and regulatory requirements
- Monitor data quality within the LMS, ensuring accuracy and completeness of all training related information
- Support L&D facilities and resources, including training rooms, materials, and logistics
- Generate regular reports on training activity, completion rates, and compliance to support business decision making
- Analyze course enrolment trends and provide recommendations to optimize resource utilization and training delivery
Requirements
- Bachelor’s degree in Business Administration or related discipline (preferred)
- Exposure to Learning Management Systems or similar platforms (advantageous but not essential)
- Strong proficiency in MS Office 365, particularly Excel for data tracking and reporting
- Previous experience in an administrative, coordination, or operations focused role
Full Job Posting
Job Description
- Manage the administration of Learning & Development systems, processes, and training operations to ensure seamless delivery of training across the organization.
- This role plays a critical part in maintaining accurate training records, coordinating schedules, supporting system users, and ensuring compliance with regulatory and mandatory training requirements.
- You will act as the first line of support for all L&D system related queries, managing the learning helpdesk, coordinating training logistics, and ensuring all training activities are executed efficiently and in line with defined service levels.
What you'll be doing
- Manage the day to day administration of the Learning Management System (LMS), ensuring accurate setup of users, courses, curricula, and training records.
- Monitor and respond to myLearning helpdesk queries, providing timely and effective support to global users in line with SLAs.
- Coordinate training activities including course scheduling, classroom bookings, enrolments, and reporting.
- Maintain and update training calendars to ensure visibility and alignment across business functions.
- Manage the distribution, tracking, and reporting of regulatory bulletins to ensure full compliance with business and regulatory requirements.
- Monitor data quality within the LMS, ensuring accuracy and completeness of all training related information.
- Support L&D facilities and resources, including training rooms, materials, and logistics.
- Generate regular reports on training activity, completion rates, and compliance to support business decision making.
- Analyze course enrolment trends and provide recommendations to optimize resource utilization and training delivery.
Qualifications
- Bachelor’s degree in Business Administration or a related discipline preferred (not essential).
- Exposure to Learning Management Systems or similar platforms is advantageous but not essential.
- Strong proficiency in MS Office 365, particularly Excel for data tracking and reporting.
- Previous experience in an administrative, coordination, or operations focused role is required.
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