Kitchens Dispatch Support Lead - Arabic Speaker
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Key skills for this role
About the Role
Talabat (part of Delivery Hero) is seeking an Arabic-speaking Kitchens Dispatch Support Lead to oversee food order dispatching from cloud kitchens to riders in Doha. The role involves supervising a dispatch team, managing KPIs, ensuring food safety, and resolving order issues.
Key Skills for This Role
Responsibilities
- Coordinate timely and efficient dispatching of food orders from operating brands to assigned riders
- Supervise and lead dispatch team, providing training and support as needed
- Manage dispatching of orders from operating partners to riders effectively
- Resolve issues arising from orders or deliveries and coordinate with customer, riders and customer service center
- Ensure partners comply with food safety regulations and maintain high standards of hygiene
- Accomplish regular food safety checks and audits as per established inspection procedures
- Maintain and manage kitchen performance metrics such as FIR, AVTC, Vendor Delay, Vendor Net Fail
- Ensure all dispatch activities comply with company policies, industry regulations, and safety standards
Requirements
- Proficient in basic computer application
- Native Arabic Speaker
- At least High School diploma
- At least 2 years experience in dispatch operations or logistics
- Proficient in basic data gathering and analysis
- Ability to work flexible hours, including night, weekends and holidays
Full Job Posting
Job Description
- As a cloud kitchen dispatch support lead, you are responsible for coordinating the timely and efficient dispatching of food orders from the operating brand to the assigned riders.
- Dispatch leads work closely with kitchen staff (talabat and partners), delivery riders, partner’s suppliers, service providers, customers service, to ensure a seamless dispatching process.
- Dispatch support leads are also responsible for ensuring that kitchen Key Performance indicators are managed and achieved, techs and internet connectivity are functioning, food safety checks and inspections are carried out, administrative tasks are completed and maintaining kitchen cleanliness at al
Key Responsibilities
- Ensures that operations shift checklist is completed as required (opening, mid and closing)
- Ensures that all techs and internet connection are functioning all throughout the shifts.
- Supervise and lead dispatch team, providing training and support as needed.
- Manage the dispatching of orders from operating partners to riders effectively
- Resolves issues arising from orders or deliveries and coordinates with the customer, riders and customer service center.
- Ensure that partners comply with existing food safety regulations and maintain high standards of hygiene.
- Accomplish regular food safety checks and audits as per established inspection procedures of the kitchen.
- Ensures accurate and timely communication between customers, riders and dispatchers.
- Ensure that all dispatch activities comply with company policies, industry regulations, and safety standards.
- Reports to kitchen managers all problems that occur during the shift, and when possible, rectify the problems as it occurred.
- Maintain and manage kitchen performance metrics such as FIR, AVTC, Vendor Delay, Vendor Net Fail.
- Ensures that all kitchen visitors accomplish visitor questionnaires and health declarations before allowing entry to the kitchen premise.
Qualifications
- Proficient in basic computer application
- Native Arabic Speaker
- At least High School diploma
- At least 2 years experience in dispatch operations or logistics
- Proficient in basic data gathering and analysis
- Ability to work flexible hours, including night, weekends and holidays
- Prior experience in cloud kitchen operations (Nice to have)
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