Key Accounts Specialist
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Key skills for this role
About the Role
Madre Integrated Engineering seeks a Key Accounts Specialist to provide senior-level technical and project coordination support for key electrical accounts and bulk supply customers.
Key Skills for This Role
Responsibilities
- Act as primary technical focal point for key electrical accounts and bulk supply customers
- Support design, review, and implementation of electrical solutions for bulk electrical customers
- Coordinate with clients, internal departments, contractors, consultants, and stakeholders for smooth project execution
- Monitor performance, quality, efficiency, and reliability of bulk electrical operations and services
- Review customer requirements, technical submissions, project documents, and service requests
- Provide after sales technical support and resolution of technical or service related issues
- Support planning, coordination, and delivery of complex utility projects related to key accounts
- Prepare performance summaries, customer feedback reports, and technical updates for management
- Identify areas for improvement and support continuous improvement initiatives
- Mentor engineers and team members involved in key account management
- Ensure compliance with company standards, ISO requirements, and Health & Safety regulations
- Maintain documentation and records related to customer accounts and project activities
Requirements
- Bachelor's degree in Electrical Engineering or related engineering discipline
- PMP, PRINCE2, or equivalent project management certification required/preferred
- Minimum 13+ years of relevant experience in electrical engineering, metering operations, key account management, utility operations, or utility project management
- Strong experience in managing bulk customers and complex utility projects
- Good understanding of electrical systems, utility operations, bulk supply arrangements, metering operations, and service delivery frameworks
Full Job Posting
Job Overview
- We are seeking a Key Accounts Specialist responsible for providing senior level technical, operational, and project coordination support for key electrical accounts, bulk supply customers, and strategic utility projects.
- The role acts as a primary technical focal point for key customers, ensuring quality service delivery, smooth project execution, customer satisfaction, and compliance with company standards, ISO requirements, and health and safety regulations.
Key Responsibilities
- Act as the primary technical focal point for key electrical accounts and bulk supply customers.
- Support the design, review, and implementation of electrical solutions for bulk electrical customers.
- Coordinate with clients, internal departments, contractors, consultants, and stakeholders to ensure smooth execution of bulk electrical projects.
- Monitor the performance, quality, efficiency, and reliability of bulk electrical operations and services.
- Review customer requirements, technical submissions, project documents, service requests, and project deliverables.
- Provide after sales technical support, follow up, and resolution of technical or service related issues.
- Support the planning, coordination, and delivery of complex utility projects related to key accounts.
- Ensure service delivery is aligned with approved standards, customer expectations, and project timelines.
- Prepare performance summaries, customer feedback reports, technical updates, and recommendations for management review.
- Identify areas for improvement and support continuous improvement initiatives related to key account service delivery.
- Mentor engineers and team members involved in key account management, technical coordination, and service support.
- Support business continuity, risk management, and customer satisfaction objectives.
Qualification Requirements
- Bachelor’s degree in Electrical Engineering or a related engineering discipline.
- PMP, PRINCE2, or equivalent project management certification is required/preferred.
- Minimum 13+ years of relevant experience in electrical engineering, metering operations, key account management, utility operations, or utility project management.
- Strong experience in managing bulk customers and complex utility projects.
- Good understanding of electrical systems, utility operations, bulk supply arrangements, metering operations, and service delivery frameworks.
Skills and Competencies
- Strong technical knowledge in electrical engineering and utility operations.
- Excellent client facing, stakeholder management, and customer relationship management skills.
- Strong project coordination and service delivery management abilities.
- Excellent communication, coordination, and leadership skills.
- Strong problem solving, decision making, and analytical skills.
- Ability to manage complex customer requirements and technical issues.
- Ability to mentor and guide engineers and team members.
- Good reporting, documentation, and presentation skills.
- Strong focus on quality, compliance, safety, and customer satisfaction.
- Written and spoken English is essential; Arabic is preferred.
Preferred Experience
- Experience working with utility companies, bulk electrical customers, metering operations, or electrical distribution projects.
- Experience handling strategic accounts, customer escalations, project deliverables, and technical coordination.
- Experience working in environments with ISO, safety, risk management, and business continuity requirements.
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