Key Account Specialist
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Key skills for this role
About the Role
SARPi Group is seeking a Key Account Specialist to support and develop relationships with key retail, leisure, hospitality, and distribution partners. The role involves inventory management, replenishment planning, operational coordination, reporting, and regular customer engagement.
Key Skills for This Role
Responsibilities
- Act as the primary day to day contact for assigned customer accounts
- Build and maintain strong relationships with customer stakeholders and store teams
- Monitor account performance and ensure high service levels
- Support customer meetings and follow up on action plans
- Identify opportunities to improve sales, stock availability, and operational efficiency
- Monitor stock levels across assigned customer accounts and prepare replenishment recommendations
- Coordinate with internal teams to ensure timely stock replenishment
- Track inventory movements and proactively identify stock risks and opportunities
- Support forecasting and inventory planning activities
- Coordinate daily deliveries and order fulfilment activities
- Work closely with warehouse and logistics teams to ensure timely dispatch and delivery
- Monitor open orders and resolve delivery related issues
Requirements
- 3–5 years of experience in key account support, retail operations, customer service, inventory management, supply chain, or a related field
- Strong Microsoft Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, formulas, reporting, and data analysis
- Excellent communication and relationship management skills
- Strong analytical and problem solving abilities
- High attention to detail and organizational skills
- Ability to manage multiple priorities and deadlines
- UAE driving licence and willingness to undertake regular field visits
Full Job Posting
About the Role
- We are seeking a highly organized and analytical Key Account Specialist to support and develop relationships with our key retail, leisure, hospitality, and distribution partners.
- The successful candidate will be responsible for ensuring excellent account execution through effective inventory management, replenishment planning, operational coordination, reporting, and regular customer engagement.
- This role requires strong analytical skills, commercial awareness, and the ability to work cross functionally with sales, warehouse, merchandising, finance, and customer teams.
Key Responsibilities
- Act as the primary day to day contact for assigned customer accounts.
- Build and maintain strong relationships with customer stakeholders and store teams.
- Monitor account performance and ensure high service levels.
- Support customer meetings and follow up on action plans.
- Identify opportunities to improve sales, stock availability, and operational efficiency.
- Monitor stock levels across assigned customer accounts.
- Prepare replenishment recommendations based on sales trends, stock cover, seasonality, and customer demand.
- Coordinate with internal teams to ensure timely stock replenishment.
- Track inventory movements and proactively identify stock risks and opportunities.
- Support forecasting and inventory planning activities.
- Coordinate daily deliveries and order fulfilment activities.
- Work closely with warehouse and logistics teams to ensure timely dispatch and delivery.
Requirements
- 3–5 years of experience in key account support, retail operations, customer service, inventory management, supply chain, or a related field.
- Strong Microsoft Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, formulas, reporting, and data analysis.
- Excellent communication and relationship management skills.
- Strong analytical and problem solving abilities.
- High attention to detail and organizational skills.
- Ability to manage multiple priorities and deadlines.
- UAE driving licence and willingness to undertake regular field visits.
Preferred Experience
- Retail, consumer goods, FMCG, distribution, hospitality, or leisure industry experience.
- Experience working with ERP systems such as SAP Business One or similar.
- Understanding of inventory planning, replenishment, merchandising, and warehouse operations.
Key Competencies
- Customer relationship management
- Commercial awareness
- Analytical thinking
- Ownership and accountability
- Problem solving
- Stakeholder management
- Communication and presentation skills
- Process improvement mindset
Career Development
- This position offers direct exposure to key account management, commercial operations, inventory planning, supply chain management, and business analytics.
- Potential future career paths include: Senior Key Account Specialist, Key Account Executive, Key Account Manager, Commercial Operations Manager.
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