Key Account Manager

Key responsibilities

• Manage and grow an assigned portfolio of SMB and midmarket customers, driving retention, customer satisfaction, and revenue performance.
• Build and maintain strong relationships with customer stakeholders, acting as the primary point of contact across your accounts.
• Develop and execute account plans aligned to customer priorities, identifying opportunities for renewals, upsell, and cross‑sell.
• Drive new business growth within the assigned segment, including expansion into existing accounts and acquisition of new customers.
• Collaborate with internal teams (sales specialists, services, customer success, and operations) to ensure successful delivery of solutions and outcomes.
• Maintain pipeline visibility and provide accurate forecasts, tracking performance metrics and taking timely action to drive results.
• Proven ability to manage a portfolio of customers, driving renewals, pipeline development, and revenue growth.
• Strong commercial acumen, with the ability to identify customer needs, position solutions, and drive business outcomes.
• Demonstrated capability in relationship management, stakeholder engagement, and strategic account planning.
• Experience working with CRM systems and managing pipeline, forecasting, and account performance.
• Strong communication, organization, and execution skills, with a proactive and results‑driven approach in a fast‑paced environment.
• Experience in account management, key account management, or B2B sales within a technology, services, or solutions environment.