Key Account Manager - eCommerce (Consumer)
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Key skills for this role
About the Role
Al Khayyat Investments (AKI) is seeking a Key Account Manager (E-commerce) to manage and grow relationships with strategic e-commerce partners and online marketplaces. The role involves driving sales growth, negotiating terms, ensuring brand presence, and collaborating cross-functionally.
Key Skills for This Role
Responsibilities
- Develop and execute comprehensive, data driven account plans to achieve and exceed sales, margin, and market share targets across all assigned e commerce accounts
- Identify and capitalize on new product opportunities, promotional strategies, and digital marketing collaborations to maximize revenue
- Conduct regular business reviews with key stakeholders, presenting performance insights, market trends, and future strategic recommendations
- Negotiate annual contracts, terms, pricing, and promotional calendars with account buyers and management
- Monitor and manage key e commerce performance metrics, including conversion rate, traffic, inventory levels (In Stock Rate), Return Rate, etc.
- Work closely with Supply Chain and Logistics to forecast demand accurately and ensure optimal inventory flow, preventing out of stock scenarios
- Oversee the accuracy and completeness of product listings (PIM/DAM) to ensure best in class digital shelf execution
- Serve as the internal e commerce expert, leading collaboration across Marketing, Product, and Finance departments
- Manage a dedicated account budget for trade spending and digital investments
- Maintain an in depth understanding of the competitive landscape, marketplace policies, and emerging e commerce trends
- Utilize advanced analytics tools (e.g., Helium 10, Jungle Scout, internal marketplace dashboards) to extract actionable insights
Requirements
- Bachelor’s degree in business administration, Marketing, E commerce, or a related field
- 3 plus years of experience in Key Account Management, Sales, or Business Development, specifically within the e commerce sector
- Proven track record of managing and growing major online accounts
- Deep understanding of e commerce fundamentals, supply chain logistics, and marketplace algorithms
- Strong negotiation, analytical, and communication skills
- High proficiency in Microsoft Excel (pivot tables, v lookups) and presentation software
Full Job Posting
Job Purpose
- The Key Account Manager (E commerce) is responsible for managing and growing the relationship and sales performance of our most strategic e commerce partners and online marketplaces. The KAM acts as the primary point of contact, driving mutual business growth, negotiating favorable terms, and ensuri
Key Accountabilities
- Develop and execute comprehensive, data driven account plans to achieve and exceed sales, margin, and market share targets across all assigned e commerce accounts.
- Identify and capitalize on new product opportunities, promotional strategies, and digital marketing collaborations to maximize revenue.
- Conduct regular business reviews with key stakeholders, presenting performance insights, market trends, and future strategic recommendations.
- Negotiate annual contracts, terms, pricing, and promotional calendars with account buyers and management.
- Monitor and manage key e commerce performance metrics, including conversion rate, traffic, inventory levels (In Stock Rate), Return Rate, etc.
- Work closely with Supply Chain and Logistics to forecast demand accurately and ensure optimal inventory flow, preventing out of stock scenarios.
- Oversee the accuracy and completeness of product listings (PIM/DAM) to ensure best in class digital shelf execution (product titles, descriptions, images, A+ Content/Enhanced Brand Content).
- Serve as the internal e commerce expert, leading collaboration across departments: Marketing, Product, Finance.
- Manage a dedicated account budget for trade spending and digital investments.
- Maintain an in depth understanding of the competitive landscape, marketplace policies, and emerging e commerce trends.
- Utilize advanced analytics tools (e.g., Helium 10, Jungle Scout, internal marketplace dashboards) to extract actionable insights.
Experience Skills & Qualification
- Bachelor’s degree in business administration, Marketing, E commerce, or a related field.
- 3 plus years of experience in Key Account Management, Sales, or Business Development, specifically within the e commerce sector. Proven track record of managing and growing major online accounts
- Deep understanding of e commerce fundamentals, supply chain logistics, and marketplace algorithms.
- Strong negotiation, analytical, and communication skills. High proficiency in Microsoft Excel (pivot tables, v lookups) and presentation software.
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