E-Commerce Platform Manager – Dental Marketplace
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Key skills for this role
About the Role
Al Khayyat Investments is looking for an E-Commerce Platform Manager to lead the growth of a digital dental marketplace in Dubai. The role involves managing platform operations, driving sales, optimizing user experience, and collaborating with marketing and technology teams.
Key Skills for This Role
Responsibilities
- Own the day to day operations of the e commerce platform.
- Develop and execute strategies to increase dentist registrations and active users.
- Drive online sales growth through campaigns, promotions, and engagement initiatives.
- Monitor platform KPIs, including user acquisition, active users, conversion rates, average order value, customer retention, and sales performance.
- Analyze customer behavior and identify opportunities to improve user experience.
- Collaborate with marketing on digital campaigns, email marketing, and promotional activities.
- Work with product and technology teams to recommend new features and platform enhancements.
- Identify pain points in the customer journey and implement improvements.
- Manage product merchandising, promotions, banners, and online content.
- Coordinate with suppliers and internal teams to ensure product availability and pricing accuracy.
- Track competitor activities and recommend initiatives to maintain market leadership.
- Prepare weekly and monthly performance reports for management.
Requirements
- Bachelor's degree in Business, Marketing, E Commerce, Digital Marketing, or a related field
- 3–5 years of experience managing an e commerce platform or online marketplace
- Experience with B2B e commerce is highly preferred
- Strong analytical skills, with experience using Google Analytics, dashboards, and reporting tools
- Understanding of digital marketing channels including SEO, SEM, email marketing, and social media
- Experience coordinating with developers and technology teams
- Strong commercial mindset with excellent communication and organizational skills
- Ability to manage multiple projects simultaneously in a fast paced environment
Full Job Posting
Role Overview
- We are looking for a proactive and commercially minded E Commerce Platform Manager to lead the growth and day to day management of our digital dental marketplace.
Key Responsibilities
- Own the day to day operations of the e commerce platform.
- Develop and execute strategies to increase dentist registrations and active users.
- Drive online sales growth through campaigns, promotions, and engagement initiatives.
- Monitor platform KPIs, including user acquisition, active users, conversion rates, average order value, customer retention, and sales performance.
- Analyze customer behavior and identify opportunities to improve user experience.
- Collaborate with marketing on digital campaigns, email marketing, and promotional activities.
- Work with product and technology teams to recommend new features and platform enhancements.
- Identify pain points in the customer journey and implement improvements.
- Manage product merchandising, promotions, banners, and online content.
- Coordinate with suppliers and internal teams to ensure product availability and pricing accuracy.
- Track competitor activities and recommend initiatives to maintain market leadership.
- Prepare weekly and monthly performance reports for management.
Requirements
- Bachelor's degree in Business, Marketing, E Commerce, Digital Marketing, or a related field
- 3–5 years of experience managing an e commerce platform or online marketplace
- Experience with B2B e commerce is highly preferred
- Strong analytical skills, with experience using Google Analytics, dashboards, and reporting tools
- Understanding of digital marketing channels including SEO, SEM, email marketing, and social media
- Experience coordinating with developers and technology teams
- Strong commercial mindset with excellent communication and organizational skills
- Ability to manage multiple projects simultaneously in a fast paced environment
- Experience in healthcare, dental, or medical devices is an advantage
What We Offer
- The opportunity to lead the growth of an innovative dental e commerce platform
- High visibility within the organization and direct impact on business growth
- A collaborative and entrepreneurial work environment
- Competitive salary and performance based incentives
- Career development opportunities within a growing healthcare technology business
Work Location
- Dubai, United Arab Emirates
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