Key Account Manager
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Key skills for this role
About the Role
The Sanad Group seeks a Key Account Lead to manage and coordinate Engine Shop Visits for aviation MRO customers. The role involves building customer relationships, overseeing visit requirements, collaborating with internal teams, and identifying improvement opportunities.
Key Skills for This Role
Responsibilities
- Manage and oversee assigned key accounts, ensuring performance, profitability, retention, and customer satisfaction
- Identify up selling opportunities and implement strategies to optimize performance
- Collaborate with internal departments (engineering, operations, logistics, supply chain) to plan and execute Engine Shop Visits
- Attend regular meetings with internal teams and external customers to communicate updates and address challenges
- Schedule and conduct weekly customer meetings to assess milestones and provide feedback
- Collaborate with Finance and Invoicing to perform financial reviews on engine shop visits
- Provide mentoring/coaching to junior accounts managers
Requirements
- Bachelor's degree in business administration, finance, economics, or relevant discipline preferred
- Vocational or technical training certificate in account management acceptable with at least 5 years of relevant experience
- Minimum of 5 years of experience in managing complex aviation MRO agreements with proven track record
- Minimum of 5 years in a customer facing role
- Around 3 years of Project Management experience
- 1 year of management/supervisory experience
- Experience with V2500, Trent700, LEAP, and GenX engines is advantageous
- Driver's license preferred
Full Job Posting
JOB PURPOSE/SUMMARY
- The Key Account Lead is responsible for effectively managing and coordinating Engine Shop Visits with internal and external customers, ensuring adherence to Sanad Aerotech’s financial long term targets.
- The role involves building strong customer relationships, overseeing visit requirements, collaborating with internal teams, providing timely updates, and identifying opportunities for improvement.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Account Management (25%): Manage and oversee assigned key accounts, identify up selling opportunities, analyze performance metrics, and implement strategies.
- Coordination and Collaboration (20%): Collaborate with internal departments to plan and execute Engine Shop Visits.
- Data Management and Communication (20%): Attend regular meetings with internal teams and external customers.
- Stakeholder Meetings (15%): Attend regular meetings with internal teams and external customers.
- Customer Meetings (5%): Schedule and conduct weekly meetings with customers.
- Financial Analysis (10%): Collaborate with Finance and Invoicing to perform financial reviews.
- Perform other duties as required (5%).
QUALIFICATIONS, EXPERIENCE AND COMPETENCIES
- Minimum Qualifications: Bachelor’s degree in business administration, finance, economics, or relevant discipline preferred; vocational or technical training certificate acceptable with at least 5 years of relevant experience; Driver’s license preferred.
- Minimum Experience: Minimum of 5 years in managing complex aviation MRO agreements; minimum of 5 years in a customer facing role; around 3 years of Project Management experience; 1 year of management/supervisory experience; experience with V2500, Trent700, LEAP, and GenX engines advantageous.
- Job Specific Competencies: Customer Relationship Management, Communication and Presentation, Emotional Intelligence, Intercultural Intelligence, Engine MRO Engineering Know how, Finance for Non finance Roles, Strategic Thinking, Problem Solving, Proactivity and Results Driven Attitude, Coaching or M
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