Key Account Manager

The Key Account Manager is responsible for developing, managing, and strengthening strategic commercial relationships with key customers across assigned channels, including supermarkets, discount accounts, wholesalers, independent pharmacies, convenience customers, and other relevant distributor-serviced accounts. The role ensures sustainable business growth, strong commercial execution, efficient product distribution, disciplined inventory follow-up, and achievement of sales, service, and profitability objectives. This position serves as the primary link between customers, the local distributor, and Haleon’s internal teams, ensuring clear communication, data-led decisions, and execution aligned to business priorities.

Role Responsibilities

Gain a thorough understanding of key customer needs, shopper behavior, operational challenges, and commercial priorities to ensure Haleon brands are available, visible, and relevant where consumers make purchasing decisions.

Serve as the key communication link between customers, the distributor sales force, suppliers, logistics, finance, trade marketing, marketing, and other internal teams, ensuring transparent communication, constructive collaboration, and coordinated execution across all parties.

Develop effective strategies to accelerate the growth of Haleon’s brands within the assigned classes of trade and translate them into cohesive commercial plans, aligned priorities, shared ownership, and disciplined execution.

Build trust-based relationships with a portfolio of major customers, expand existing relationships through value-added solutions, and strengthen customer loyalty while reducing competitive risk

Drive the timely distribution of innovations and priority products, ensuring proactive follow-up on listings, activation, product availability, secondary displays, planograms, pricing, promotions, and brand visibility.

Identify the corresponding KPIs to track performance against business goals, analyze trends and business levers, maintain sell-in and sell-out coherence, and use account opportunity data to support informed, transparent, and aligned decisions.

Monitor and maintain adequate inventory levels in distributors, follow up on orders, deliveries, service levels, and customer claims, and partner with relevant teams to minimize write-offs, avoid sales disruptions, and resolve risks with shared urgency

Role model Haleon’s Win as One behavior by sharing customer and market insights, enabling better cross-functional decision-making, supporting distributor capability, and contributing to stronger ways of working across the commercial organization.

Why you?

Basic Qualifications:

Bachelor's degree in business administration, marketing, finance, or related field.

At least 4 years of experience in key account management, sales, commercial execution, distribution, consumer goods, pharmaceuticals, healthcare, retail, or similar commercial channels.

Experience working with distributors, wholesalers, supermarkets, pharmacies, independent customers, or commercial chains.

Knowledge of category management, commercial execution, forecasting, sales analysis, performance indicators, and customer management.

Experience in forecasting, with a track record of supporting accuracy improvement and business planning discipline.

Proficiency in Microsoft Office tools, especially Excel and PowerPoint.

Bilingual proficiency in Spanish and English, with the ability to prepare communications, reports, and executive presentations.

Preferred Qualifications

MBA or advanced business-related degree preferred.

Experience with Power BI, ERP systems, sell-out reports, commercial information platforms, or distributor/customer performance dashboards.

Strong negotiation, influence, and ability to manage complex commercial conversations with internal and external stakeholders.

Strong planning, prioritization, communication, and follow-up skills in a dynamic commercial environment.

Results of orientation, profitable growth mindset, continuous improvement approach, and ability to work cross-functionally with accountability and pace.

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to HR.AmericasSC-CS@haleon.com. Please include the following in your email: Use subject line: ‘Haleon Careers: Job Accommodation Request’ Your Name and contact information Requisition ID and Job Title you are interested in Location of Requisition (city/state or province/country) Description of specific accommodation you are requesting Please note: Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted.

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.