Key Account Executive
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Key skills for this role
About the Role
Support business growth by managing customer inquiries, maintaining CRM discipline, coordinating account activities, and identifying upselling opportunities.
Key Skills for This Role
Responsibilities
- Manage customer inquiries and follow up on potential business opportunities
- Maintain and update all leads, opportunities, meetings, follow up actions, and customer communications in CRM
- Coordinate customer meetings, site visits, and account follow up activities
- Follow up with customers on submitted quotations, pending decisions, and renewals
- Support the development of key accounts and identify upselling and cross selling opportunities
- Coordinate internally with Commercial, Operations, and Finance to ensure timely response to customer requirements
- Support account continuity and maintain regular communication with assigned customers
- Escalate any customer, operational, or coordination issues affecting opportunity progress or account continuity
- Assist in preparing the Sales Pack and related monthly reporting inputs
- Ensure full compliance with CRM discipline and reporting requirements
Requirements
- Experience in account management or sales support
- Proficiency in CRM software
- Strong communication and coordination skills
- Ability to manage customer inquiries and follow up on opportunities
Full Job Posting
Job Purpose
- To support business growth and customer relationship management by handling customer inquiries, following up on business opportunities, maintaining CRM discipline, coordinating account activities, and supporting sales reporting
Key Responsibilities
- Manage customer inquiries and follow up on potential business opportunities
- Maintain and update all leads, opportunities, meetings, follow up actions, and customer communications in CRM
- Coordinate customer meetings, site visits, and account follow up activities
- Follow up with customers on submitted quotations, pending decisions, and renewals
- Support the development of key accounts and identify upselling and cross selling opportunities
- Coordinate internally with Commercial, Operations, and Finance to ensure timely response to customer requirements
- Support account continuity and maintain regular communication with assigned customers
- Escalate any customer, operational, or coordination issues affecting opportunity progress or account continuity
- Assist in preparing the Sales Pack and related monthly reporting inputs
- Ensure full compliance with CRM discipline and reporting requirements
Role Boundaries
- Does not include approval of discounts, special rates, or non standard terms
- All quotations and contractual matters remain under the Commercial function and required approval process
- Focus on customer follow up, account coordination, business opportunity support, and CRM management
Expected Deliverables
- Weekly updated pipeline and account follow up status
- Key customer meetings and follow up log
- Top blockers affecting opportunities or account continuity
- Monthly Sales Pack inputs including pipeline movement
- Won/lost opportunities and reasons
- Key account updates
- New opportunities and expected business volume
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