KBS Process Associate

Number of documents processed in high quality with minimum errors incl. reported errors by unit

Productivity improvement

Meeting Units SLA

Productivity/Process improvement

Independent handling of activity with less supervision

Timely submission of report as specified by the Team Leader and Process Manager

Adhere to Procedures as per SOP/URD

Competence profile

Attention to procedures and guidelines Values clearly defined procedures and guidelines in work. Easily adapts to rules and supervision. Works in a well-organized manner. Pays sufficient attention to details. Makes plans in line with established procedures and guidelines.

Adopts a global outlook. Appreciates issues from the perspective of different cultures and countries. Relates effectively to individuals from different cultures. Demonstrates an understanding of how decisions may be perceived by people from different cultures. Monitors the impact of actions on people from different cultures.

Detail focus Checks the details of own work carefully. Analysis information in a thorough and detailed way. Spots critical errors that others have overlooked. Identifies important details and ensures that they are correct. Maintains a focus on detail when dealing with routine work.

Flexibility Easily adapts to new situations and changes at work. Modifies own behavior according to the needs of a situation. Adopts a positive approach to change. Demonstrates a flexible approach when dealing with others. Adjust thinking and approach based on new information or events.

Quality focus Sets high quality standards for their personal output. Encourages others to meet high quality standards of work. Checks own output or that of others to ensure quality standards are met. Consistently delivers work of high quality. Maintains a focus on quality even when under pressure.

In addition for Process Agent - Analyst

Analysis and problem solving Distinguishes between important information and irrelevant or minor details. Analysis information in a logical and systematic way. Identifies the cause or causes of a problem. Proposes practical solutions to address identified problems. Explores a range of possible solutions.

Entry-level requirements

Strong language skills of the Unit they are working with, English is a plus. Professional requirements

Secondary school education/University education, preferably in Finance, Economics or business administration.

Experience in Finance, Administration or Sales is an advantage

Experience with SAP is an advantage

Efficient use of Microsoft Office

Self – driven, punctual with attention to details

Team player, customer - oriented KONE specific issues – always need to be trained

KONE Code of Conduct

KONE Way business processes, standards, tools and working procedures / instructions

SAP and relevant Satellite Systems

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html