JW Marriott Turndown Attendant

SUMMARY

The turndown attendant is a key individual in providing a 4 diamond experience through our evening refresh service. The turndown attendant must ensure that each room meets a 96% quality expectation in a timely manner. They must also ensure all service standards for a 4 diamond property are met as well as budgetary goals and interdepartmental relations.

ESSENTIAL FUNCTIONS

• Refresh guest rooms by hitting 23 key points in the room • Keep a consistent pace of less than 5 minutes per room to ensure that 50-60 are completed within the 4 ½ hours allowed for service • Deliver all guest requests within 15 minutes • Work independently, in assigned section, to complete the daily assignment • Report maintenance issues in rooms to AYS and housekeeping supervisor • Perform deep cleaning projects throughout the hotel to ensure a pristine environment for the guests • Must be able to sweep, mop, and use laundry equipment • Perform any other tasks as assigned by the supervisor

REQUIRED SKILLS

• Must be reliable; willing to work weekends and holidays • Must be able to refresh 50-60 rooms per shift and average under 5 minutes per room • Able to use different types of chemicals • Requires the ability to work independently and follow directions as assigned by supervisors • Must assist with deep cleaning projects throughout the hotel as assigned • Must be fully trained and able to clean rooms • Must keep cart clear of unapproved items to avoid damage

EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred • Related experience is preferred.

PHYSICAL REQUIREMENTS