Devos Place Concessions Attendant

Fulfill the daily operations of the Devos Place concessions department including guest service, table service, basic food preparation and the serving of food. To create a warm and welcoming atmosphere for the patrons at Devos Place Convention Center. Follow the expectations of the Amway Grand Plaza Hotel, including, following AHC guest service standards. Create a teamwork environment in the convention center and produce quality service to each guest.

Maintain daily set up and/or breakdown of the restaurant by following daily checklists

Serving all Hotel/Convention guests in a friendly and quick manner

Know each menu item and its ingredients.

Be aware of groups and activities that are going on in the hotel

Follow and Maintain Health Department Specs. Rotate product first in, first out and record/dispose of expired product on the waste log

Strives to exceed guest satisfaction and looks for ways to provide the best possible service

Understands all facets of job responsibilities and displays the skills necessary to complete tasks

Complete daily cleaning duties and side work tasks, takes pride in their work

Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy

Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members

Displays a positive courteous and polite attitude, works well with others

Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed

Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own

Utilize time well and is productive throughout the entire shift while meeting department standards

Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible

Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations

Follow the AHC safety standards of our hotel

Associate to attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present.

High school diploma or GED; related experience and/or training