Junior Key Account Manager
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Key skills for this role
About the Role
Assist in managing eCommerce client relationships, support revenue growth, and coordinate with internal teams while maintaining CRM data and client satisfaction.
Key Skills for This Role
Full Job Posting
Account Support Ecommerce & Cross-Border
- Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs
- and marketplace sellers.
- Support in executing strategic account plans and onboarding new clients.
- Coordinate with internal operations, customs, and last-mile teams to resolve client issues
- promptly.
- Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively.
- Maintain accurate client records, contact databases, and account activity logs in the CRM.
Revenue Support
- Assist in identifying upsell and cross-sell opportunities within existing accounts.
- Support the preparation of proposals, pricing sheets, and service bundles for cross-border and
- domestic eCommerce solutions.
- Track and report on account revenue performance against targets on a regular basis.
Customer Relationship Management
- Act as a first point of contact for day-to-day client queries and service-level concerns.
- Develop a strong understanding of each client's logistics requirements and business model.
- Escalate complex issues with a clear summary and recommended resolution.
- Contribute to process improvements that enhance client satisfaction and delivery efficiency.
Reporting & Pipeline
- Maintain and update CRM data, sales pipelines, and activity reports consistently.
- Prepare weekly account status updates and performance dashboards for senior review.
- Track client onboarding milestones and ensure all documentation is in order.
Stakeholder Coordination
- Liaise with internal teams (operations, IT, customs, finance) to ensure smooth service execution for key accounts.
- Support representation at industry events, trade shows, and client meetings as required.
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