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Key skills for this role
About the Role
Shipa is hiring a Junior Account Executive to support eCommerce and cross-border logistics accounts in Dubai. You will assist in managing client relationships, support revenue targets, and ensure seamless service delivery.
Key Skills for This Role
Responsibilities
- Assist in managing day to day relationships with assigned eCommerce clients
- Support in executing strategic account plans and onboarding new clients
- Coordinate with internal operations, customs, and last mile teams to resolve client issues
- Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively
- Maintain accurate client records and account activity logs in CRM
- Assist in identifying upsell and cross sell opportunities within existing accounts
- Support preparation of proposals, pricing sheets, and service bundles
- Track and report on account revenue performance against targets
- Act as first point of contact for day to day client queries and service level concerns
- Prepare weekly account status updates and performance dashboards
Requirements
- Bachelor's degree in Business, Logistics, Marketing, or related field
- 1 3 years of experience in account management, logistics coordination, or client facing sales roles
- Exposure to eCommerce, cross border shipping, or freight forwarding is a strong advantage
- Familiarity with CRM tools (Salesforce, HubSpot, or similar) and MS Office / Google Workspace
- Strong communication skills in English
Full Job Posting
Job Brief
- We are looking for a driven and client focused Junior Account Executive to support the growth and servicing of key eCommerce and cross border logistics accounts.
Your Responsibilities
- Account Support eCommerce & Cross Border: Assist in managing day to day relationships with assigned eCommerce clients; support in executing strategic account plans and onboarding new clients; coordinate with internal teams to resolve client issues; monitor shipment performance; maintain accurate c
- Revenue Support: Assist in identifying upsell and cross sell opportunities; support preparation of proposals, pricing sheets, and service bundles; track and report on account revenue performance.
- Customer Relationship Management: Act as first point of contact for client queries; develop understanding of client's logistics requirements; escalate complex issues with recommended resolution; contribute to process improvements.
- Reporting & Pipeline: Maintain and update CRM data, sales pipelines, and activity reports; prepare weekly account status updates and performance dashboards; track client onboarding milestones.
- Stakeholder Coordination: Liaise with internal teams (operations, IT, customs, finance) to ensure smooth service execution; support representation at industry events and client meetings.
Your Qualifications
- Bachelor's degree in Business, Logistics, Marketing, or related field.
- 1 3 years of experience in account management, logistics coordination, or client facing sales roles.
- Exposure to eCommerce, cross border shipping, or freight forwarding is a strong advantage.
- Familiarity with CRM tools (Salesforce, HubSpot, or similar) and MS Office / Google Workspace.
- Strong communication skills in English.
Your Competencies
- Technical: Basic understanding of logistics operations: fulfillment, last mile delivery, and cross border shipping; familiarity with eCommerce platforms (Shopify, Noon, Amazon UAE, etc.) is advantageous; ability to analyze account data; proficiency in CRM usage.
- Behavioral: Client first mindset; organised, detail oriented, able to manage multiple accounts; proactive communicator; collaborative team player; learning agility; resilience and composure.
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