Junior IT Support Executive
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Key skills for this role
About the Role
Gemini Group of Companies is seeking a Junior IT Support Executive to provide first-level IT support, ensuring smooth operation of desktops, Microsoft 365, and network connectivity.
Key Skills for This Role
Responsibilities
- Provide Level 1 technical support through phone, remote, and onsite assistance
- Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other peripherals
- Install and maintain Windows operating systems and business applications
- Resolve hardware, software, Microsoft Office, and Outlook related issues
- Create, modify, and manage Microsoft 365 user accounts and licenses
- Configure and troubleshoot Outlook, Teams, OneDrive, and Exchange Online
- Reset passwords, manage MFA, and resolve email related issues
- Troubleshoot basic LAN, Wi Fi, VPN, DNS, DHCP, and TCP/IP connectivity issues
- Configure network printers and shared resources
- Install Windows updates, join systems to Active Directory/Microsoft Entra ID, and perform routine system maintenance
- Maintain inventory of IT assets and software licenses
- Ensure endpoint devices comply with company security policies
Requirements
- Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field
- 1–3 years of experience in IT Support or Helpdesk
- Good troubleshooting and problem solving skills
- Strong communication and customer service skills
- UAE driving licence will be an added advantage
Full Job Posting
Overview
- To provide first level IT support to end users by ensuring the smooth functioning of desktops, laptops, Microsoft 365 services, network connectivity, and IT equipment across the organization.
Key Accountabilities
- Provide Level 1 technical support through phone, remote, and onsite assistance.
- Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other peripherals.
- Install and maintain Windows operating systems and business applications.
- Resolve hardware, software, Microsoft Office, and Outlook related issues.
- Create, modify, and manage Microsoft 365 user accounts and licenses.
- Configure and troubleshoot Outlook, Teams, OneDrive, and Exchange Online.
- Reset passwords, manage MFA, and resolve email related issues.
- Troubleshoot basic LAN, Wi Fi, VPN, DNS, DHCP, and TCP/IP connectivity issues.
- Configure network printers and shared resources.
- Install Windows updates, join systems to Active Directory/Microsoft Entra ID, and perform routine system maintenance.
- Maintain inventory of IT assets and software licenses.
- Prepare and configure IT equipment for new employees.
Qualifications & Experience
- Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field.
- 1–3 years of experience in IT Support or Helpdesk.
- Good troubleshooting and problem solving skills.
- Strong communication and customer service skills.
- UAE driving licence will be an added advantage.
Required Technical Skills
- Windows 11
- Basic knowledge of Windows Server
- Microsoft 365 Administration
- Active Directory / Microsoft Entra ID
- Microsoft Outlook, Teams, OneDrive & Exchange Online
- TCP/IP, DNS, DHCP, VPN
- LAN/WAN & Wi Fi
- Basic router, switch, and firewall knowledge
- Network troubleshooting
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