Junior Customer Care Associate

Job Summary

Key Responsibilities

• Inbound Calls: Receive and log customer calls regarding elevator breakdowns, maintenance requests, and general inquiries. Provide accurate information on service schedules, warranty, and AMC (Annual Maintenance Contract) details. Escalate urgent issues to the technical team for immediate action.
• Receive and log customer calls regarding elevator breakdowns, maintenance requests, and general inquiries.
• Provide accurate information on service schedules, warranty, and AMC (Annual Maintenance Contract) details.
• Escalate urgent issues to the technical team for immediate action.
• Outbound Calls: Follow up with customers on service completion, feedback, and satisfaction levels. Remind clients about upcoming maintenance visits or AMC renewals. Reach out to potential customers for service upgrades or new product offerings.
• Follow up with customers on service completion, feedback, and satisfaction levels.
• Remind clients about upcoming maintenance visits or AMC renewals.
• Reach out to potential customers for service upgrades or new product offerings.
• Coordination & Documentation: Maintain detailed call logs in CRM systems. Coordinate with field technicians and service managers to ensure timely resolution. Prepare daily/weekly reports on call volumes, resolutions, and customer feedback.