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Junior CRM Analyst

Meraki Group
Dubai, UAE
Full-time
Entry
Onsite
Discovered 5 days ago
CRM software administrationCustomer database managementCustomer segmentationCampaign selectionMarketing and sales data analysisBasic statistics and analytics
Free

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Key skills for this role

CRM software administrationCustomer database managementCustomer segmentation
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Role Overview

The Junior CRM Analyst will maintain and administer CRM software and manage customer data in collaboration with the Senior Manager - Strategy and Analytics.

The role supports campaign selections, customer and product analysis, reporting, and CRM-based sales and customer communications.

CRM and Data Operations

  • Configure the CRM according to stakeholder requirements.
  • Create customer segmentation lists for email, direct mail, campaigns, reports, and analysis.
  • Maintain database health, including customer data cleansing.
  • Support the business in understanding customer behavior.

Campaigns and Collaboration

  • Assist with marketing and sales analysis and business report preparation.
  • Coordinate with Marketing and Sales to configure and track sales processes and customer communications in the CRM.
  • Work with the Digital Marketing Lead to execute email marketing campaigns.
  • Work with Sales Managers to rotate prospects among Property Consultants.
  • Assist with organizing, planning, and producing ad-hoc customer communications.

Additional Support

  • Perform general administrative tasks and provide team support.
  • Manage the day-to-day CRM activity and maintain accurate customer records.

Requirements

  • Be quantitatively oriented with basic knowledge of statistics and analytics.
  • Have good planning and organizational skills and the ability to manage an independent workload.
  • Be very proficient in Microsoft Excel, including Pivot Tables and Tables.
  • Be very proficient in Microsoft Word and PowerPoint.
  • A degree in Business, Statistics, or Computer Science Engineering is preferred.
  • Knowledge of SQL and Power BI or Tableau is advantageous, with willingness to learn quickly if absent.

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