Junior Collections Officer
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Key skills for this role
About the Role
Conduct daily soft collections, maintain accurate notes, monitor merchant accounts, identify risks, and follow SOPs in a collaborative environment.
Key Skills for This Role
Full Job Posting
The Role
- What you'll own here.
- Conduct daily soft collections: track payments, promises to pay, and settlement status across your merchant portfolio.
- Maintain accurate, timestamped collection notes for every merchant interaction.
- Confirm payment receipts and update account status promptly.
- Monitor assigned merchant accounts across current, arrears, and delinquent buckets.
- Identify early risk signals - payment pattern changes, frequent promises to pay, and stock issues - and flag them to the credit team.
- Escalate cases according to defined rules and within agreed SLAs.
- Follow collections SOPs without deviation and adhere to the escalation framework.
- Maintain daily logs of communications, promises to pay, and payments received.
- Support weekly collections reporting and provide accurate input for recovery metrics.
- Provide actionable feedback on merchant behavior and operational issues to improve processes.
The Environment
What working here actually looks like.
Structured From Day One
You ll be trained on professional collections practices and operate within a clear escalation framework - no guesswork, just good process.
Close-Knit Teams
You ll work directly with the Credit and Operations teams in a collaborative environment where your input on merchant behavior actually shapes how we improve.
Ground Floor Of Something Real
TradePay is early and growing.
The habits and standards you build now will define how collections works at scale.
What You Get From Us
- Competitive pay: A package that reflects your experience and the market.
- Premium gear, day one: Everything you need to hit the ground running, set up and ready before your first morning.
- Mentorship that matters: Individual career development from people who ve actually built and scaled ventures.
- Venture upside: The chance to join spin-off teams as they grow - not just watch from the sidelines.
- An accelerated curve: You ll learn more here in 12 months than most roles offer in three years.
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