Junior Collection Officer (UAE National)
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Key skills for this role
About the Role
Otis Elevator Co. is seeking a Junior Collection Officer in Dubai to manage customer accounts, follow up on overdue payments, and resolve disputes. The role requires relevant collection experience, strong Excel skills, and fluency in English and Arabic.
Key Skills for This Role
Responsibilities
- Communicate with customers to follow up on overdues using calls, emails, and visits
- Reconcile accounts and resolve customer disputes by coordinating with internal stakeholders
- Update AR system with actions taken per follow up
- Submit invoices to customers and ensure required documentation is attached
- Send dunning letters to customers as per company credit policy
- Prepare reports regarding handled portfolio
Requirements
- Relevant experience in collections, handling a portfolio of minimum 200 customers
- Good written and spoken English and Arabic
- Good Excel skills with ability to prepare reports
Full Job Posting
Job Description
- Otis Elevator Co. is hiring a Junior Collection Officer in Dubai.
Strategic Responsibilities
- Provides management information and insights on work area performance.
- Follows departmental policies and procedures.
- Communicate with customers to follow up overdues using calls, emails, and visits.
- Reconciliation of accounts and resolving customer disputes.
- Update AR system for all customers portfolio handled.
- Submitting invoices to customers whenever required.
- Sending dunning letters to customers as per company credit policy.
- Good excel skills with ability to prepare required reports.
- Organizes follow up activities to support target achievement.
Core Responsibilities
- Communicate with customers to follow up overdues using calls, emails, and visits.
- Reconciliation of accounts and resolving customer disputes.
- Update AR system for all customers portfolio handled.
- Submitting invoices to customers whenever required.
- Sending dunning letters to customers as per company credit policy.
- Good excel skills with ability to prepare required reports.
Nature Of Experience
- Relevant experience in collections, handling a portfolio of minimum 200 customers, preferably in a construction/engineering organization.
Language Skills
- Good written and spoken English and Arabic is essential.
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