Jr Application Support / Network Intern

Complete shift start procedures within the first 15 minutes, including reviewing the outgoing operator's handover log and verifying access to all required tools (Datadog, PagerDuty, ServiceNow, MS Teams).

Perform the shift-start Datadog health check across infrastructure, network performance, and APM service maps to confirm system status.

Continuously monitor PagerDuty, Datadog, and ServiceNow queues and escalations from other teams.

Acknowledge PagerDuty alerts within the SLA and begin triage immediately.

Follow documented runbooks to triage incidents, confirming or adjusting priority based on observed business impact rather than the automated score alone.

For confirmed critical incidents, follow the System Monitoring Procedure.

Document incident timelines, findings, and actions accurately and within required timeframes.

Complete the shift handover log and confirm handover with the incoming operator before ending a shift, ensuring open incidents, watch items, and notes are clearly documented. The regular schedule will primarily consist of weekday shifts and one weekend day per week. Most shifts will be scheduled from 1:00 PM to 9:30 PM, with occasional weekday shifts from 8:00 AM to 4:30 PM. Flexibility to work both daytime and evening hours is required.

Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary and Toronto, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.

Our culture is built on four core behaviors: Grit to Grow , Connect to Collaborate , Putting Clients First , and Owning the Outcome . We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

A hybrid work environment, enabling you to balance your personal and professional life seamlessly.

A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

If your application is selected, you will be invited for a first interview with one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process.