أخصائي تجربة عملاء (ادارة عقارات)
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Role Overview
Rize seeks a Customer Experience Associate to support customers, ensure smooth property handovers, and assist in solving everyday issues. The role involves building positive relationships, conducting check-ins, and handling inquiries.
Key Skills for This Role
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About the Role
Rize seeks a Customer Experience Associate to support customers, ensure smooth property handovers, and assist in solving everyday issues. The role involves building positive relationships, conducting check-ins, and handling inquiries.
Responsibilities
- Support in building positive, trust-based relationships with landlors and tenants
- Assist in conducting check-ins to make sure both parties are satisfied
- Learn how to manage the handover process between landlords and tenants
- Help inspect units during move-in and move-out to ensure everything is in proper condition
- Document findings and support the senior team in the reporting process
- Serve as the first point of contact for simple inquiries or issues
- Help mediate small conflicts and escalate cases when needed
- Coordinate with internal teams (maintenance, operations, support) to resolve concerns
- Make daily follow-up calls to gather feedback and ensure service quality
- Share insights with the team to help improve overall experience
- Maintain organized records of communications, handover notes, and customer feedback
- Help prepare basic reports for the team
Requirements
- Fresh graduate in Business, Real Estate, Communications, or any related field
- Strong communication and interpersonal skills
- Passionate about helping people and improving their experience
- Organized, detail-oriented, and eager to learn
- Comfortable using digital tools (CRM systems, Google Workspace, etc.)
- Team player with a positive, solution-oriented mindset
Benefits
- Competitive salary - Receive a competitive salary package in USD or SAR, reflecting your skills and contributions in our industry
- Diverse International team - Join a diverse international team where different perspectives and backgrounds enrich our collaborative culture
- Flexibility - Enjoy the option to work full remote or hybrid, allowing you to balance work and life in a way that suits you best
- Innovation - Shape the future of Proptech with your groundbreaking ideas and technological prowess
- Direct Impact - See your ideas come to life and make tangible changes in an industry ripe for revolution
- Fast-paced Learning - Grow personally and professionally every day with opportunities to master new skills in our dynamic start-up environment
- Creative Freedom - Take the reins, innovate, and push boundaries with the freedom to experiment, learn, and grow at Rize
- Close-knit Community - Join a collaborative, supportive team where your voice matters and your contributions are recognized and celebrated
About Rize
Rize is a groundbreaking rent-now-pay-later platform reshaping the rental landscape in Saudi Arabia. We're dedicated to making rentals more accessible and affordable, enabling tenants to manage their finances with ease and landlords to secure their income effortlessly.
We're a team of innovators, thinkers, and problem-solvers, committed to creating a positive impact and driving change in the market.
Our core values & Principles: Innovation – We’re a technology-driven team with the purpose of uplifting the real estate sector. We are the leaders of the industry in innovation. Customer Centricity – We put the customer at the core of every decision and action. Adaptability - Being able to adapt qui
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