IVR Solutions Architect

Bachelor’s degree in information technology, business, operations or a related field.

10+ years of direct related experience.

US Citizenship or Permanent Residence/Green Card allowed (must live in the USA)

Proven experience as an IVR Solutions Architect or similar role.

In-depth knowledge of IVR systems, telephony, and voice application development.

Strong understanding of IVR architecture, call flow design, and integration capabilities.

Proficiency in programming languages such as Java, C#, or similar.

Experience with IVR platforms such as Genesys, Avaya, Cisco, or similar.

Excellent problem-solving skills and the ability to work independently and as part of a team.

Strong communication and interpersonal skills.

Preferred Qualifications:

Experience with speech recognition and text-to-speech technologies.

Familiarity with VoIP and SIP protocols.

Certifications related to IVR or telephony systems.

Prior work experience in Big 4 consulting firm or federal government contractor

Previous experience working for U.S. Social Security Administration (SSA) programs

About Softtek Government Solutions:

Softtek Government Solutions is a professional services firm focused on addressing our nation’s most complex threats and challenges. As a small business we’re committed to supporting our clients’ missions with services delivered by our diverse and experienced staff. With expertise in cybersecurity, emergency preparedness, and public health, our experience base spans federal, state, and local governments, as well as private sector entities.

Softtek Government Solutions encourages collaborative communication and ongoing learning. Some of our benefits include:

Extensive training programs

Gym membership reimbursement

Education reimbursement

Technology benefits

Commuter benefits

Generous paid time off and much more!

Softtek Government Solutions is an Equal Opportunity Employer (EOE)