IT Service Manager

Stay current with industry trends and advancements in IT service management.

Qualifications:

Bachelor’s degree in information technology, cybersecurity, business or a related field.

10+ years of direct related experience.

US Citizenship or Permanent Residence/Green Card allowed (must live in the USA)

Proven experience as an IT Service Manager or similar role.

In-depth knowledge of IT service management frameworks and best practices, including ITIL.

Strong understanding of IT operations and service management processes.

Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms.

Excellent problem-solving skills and the ability to work independently and as part of a team.

Strong communication and interpersonal skills.

Preferred Qualifications:

ITIL certification (e.g., ITIL Foundation, ITIL Practitioner) is highly desirable.

Experience with ISO 20000-1, COBIT, and other IT governance frameworks.

Familiarity with risk management and compliance standards.

Previous experience working for U.S. Social Security Administration (SSA) programs

About Softtek Government Solutions:

Softtek Government Solutions is a professional services firm focused on addressing our nation’s most complex threats and challenges. As a small business we’re committed to supporting our clients’ missions with services delivered by our diverse and experienced staff. With expertise in cybersecurity, emergency preparedness, and public health, our experience base spans federal, state, and local governments, as well as private sector entities.

Softtek Government Solutions encourages collaborative communication and ongoing learning. Some of our benefits include:

Extensive training programs

Gym membership reimbursement

Education reimbursement

Technology benefits

Commuter benefits

Generous paid time off and much more!

Softtek Government Solutions is an Equal Opportunity Employer (EOE)