IT & Technical Support
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Al Gahwa Al Arabiya is seeking an experienced IT Technical Support professional to provide end-to-end technical support, manage IT infrastructure, and ensure smooth operation of business systems.
Key Skills for This Role
Responsibilities
- Provide technical support for hardware, software, networking, and IT systems
- Configure and manage email domains, email accounts, and related services
- Handle system integration and troubleshoot connectivity issues between business applications
- Install, configure, and maintain operating systems, software applications, and business tools
- Set up, monitor, and maintain LAN/WAN networks, Wi Fi, routers, switches, and network devices
- Troubleshoot desktop, laptop, printer, scanner, and peripheral device issues
- Monitor system performance and ensure maximum uptime and security
- Perform regular system updates, backups, and preventive maintenance
- Support users by resolving technical issues in a timely and professional manner
- Coordinate with third party vendors and service providers when required
- Maintain IT documentation, asset inventory, and technical records
- Ensure compliance with company IT policies and cybersecurity best practices
Requirements
- Bachelor's degree or diploma in Information Technology, Computer Science, or a related field
- 3 to 5 years of experience as an IT Technical Support Engineer or in a similar role
- Strong knowledge of email domain configuration (Microsoft 365, Google Workspace, DNS, MX, SPF, DKIM)
- Experience with system integration, software installation, and troubleshooting
- Good understanding of networking (TCP/IP, routers, switches, firewalls, VPNs, wireless networks)
- Experience supporting Windows operating systems and common business applications
- Excellent troubleshooting, analytical, and problem solving skills
- Strong communication and customer service abilities
- Ability to work independently and manage multiple technical tasks efficiently
- Immediate joining availability
Full Job Posting
Overview
- Al Gahwa Al Arabiya is urgently seeking a skilled and proactive IT Technical Support professional to join our team immediately.
- We are looking for an experienced candidate who can provide end to end technical support, manage IT infrastructure, and ensure smooth operation of all business systems and networks.
Key Responsibilities
- Provide technical support for hardware, software, networking, and IT systems
- Configure and manage email domains, email accounts, and related services
- Handle system integration and troubleshoot connectivity issues between business applications
- Install, configure, and maintain operating systems, software applications, and business tools
- Set up, monitor, and maintain LAN/WAN networks, Wi Fi, routers, switches, and network devices
- Troubleshoot desktop, laptop, printer, scanner, and peripheral device issues
- Monitor system performance and ensure maximum uptime and security
- Perform regular system updates, backups, and preventive maintenance
- Support users by resolving technical issues in a timely and professional manner
- Coordinate with third party vendors and service providers when required
- Maintain IT documentation, asset inventory, and technical records
- Ensure compliance with company IT policies and cybersecurity best practices
Requirements
- Bachelor's degree or diploma in Information Technology, Computer Science, or a related field
- Proven 3 to 5 years of experience as an IT Technical Support Engineer or in a similar role
- Strong knowledge of email domain configuration (Microsoft 365, Google Workspace, DNS, MX, SPF, DKIM, and related email services)
- Experience with system integration, software installation, and troubleshooting
- Good understanding of networking, including TCP/IP, routers, switches, firewalls, VPNs, and wireless networks
- Experience supporting Windows operating systems and common business applications
- Excellent troubleshooting, analytical, and problem solving skills
- Strong communication and customer service abilities
- Ability to work independently and manage multiple technical tasks efficiently
- Candidates who can join immediately will be given preference
What We Offer
- Competitive salary based on qualifications and experience
- Employment visa and benefits as per UAE Labour Law
- Professional and collaborative work environment
- Opportunities for career growth and development
Application Notes
- Apply now by sending your updated CV. Immediate joiners are highly preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at AL Gahwa AL Arabiya | القهوة العربية
Video Grapher & Photo Grapher & Graphic Designer
Abu Dhabi, UAE
Al Gahwa Al Arabiya seeks a creative professional with 3-5 years of F&B experience to capture high-quality photos and videos, design graphics, and produce engaging content for social media and marketing. Proficiency in A
Marketing Manager
Abu Dhabi, UAE
Al Gahwa Al Arabiya seeks an experienced Marketing Manager to lead marketing for its coffee and F&B business. The role involves developing integrated marketing strategies, managing a team, and driving brand growth. Requi
Digital Marketing Executive
Abu Dhabi, UAE
Al Gahwa Al Arabiya seeks a Marketing Executive with 3-5 years of F&B/coffee industry experience to develop and execute marketing strategies, manage digital campaigns, and enhance brand awareness. Immediate joiners prefe
Marketing Manager
Abu Dhabi Emirate, UAE
AL Gahwa AL Arabiya, a specialty coffee company, seeks a Marketing Manager to develop and execute marketing strategies for coffee products and espresso machines. The role involves campaign planning, social media manageme
General Manager
, UAE
Al Gahwa Al Arabiya is seeking a General Manager to lead and expand coffee retail operations in the UAE. This senior leadership role requires 5-10 years of experience in senior management within the coffee shop industry,