General Manager
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Key skills for this role
About the Role
Al Gahwa Al Arabiya is seeking a General Manager to lead and expand coffee retail operations in the UAE. This senior leadership role requires 5-10 years of experience in senior management within the coffee shop industry, with a focus on operational excellence, business growth, and profitability.
Key Skills for This Role
Responsibilities
- Lead and manage the overall operations of all coffee shop locations
- Develop and execute business strategies to increase sales, profitability, and market presence
- Ensure consistent delivery of outstanding customer service and operational excellence across all branches
- Oversee daily business operations, including store performance, staffing, inventory, procurement, maintenance, and quality control
- Establish and monitor operational policies, procedures, and performance standards
- Prepare and manage annual budgets, financial forecasts, and cost control initiatives
- Analyze sales, operational, and financial performance, and implement continuous improvement strategies
- Recruit, train, mentor, and develop management teams and employees to build a high performance culture
- Ensure compliance with UAE regulations, health and safety requirements, food safety standards, and company policies
- Work closely with suppliers and business partners to ensure uninterrupted product availability and operational efficiency
- Identify opportunities for business expansion, new product development, and process improvement
- Prepare management reports and present operational updates and strategic recommendations to senior leadership
Requirements
- Bachelor's degree in Business Administration, Hospitality Management, Food & Beverage Management, or a related field (preferred)
- 5 10 years of proven experience in a senior management role within the coffee shop, café, or coffee industry
- Demonstrated success in managing multiple coffee shop locations and leading large operational teams
- Strong understanding of coffee shop operations, specialty coffee standards, inventory management, procurement, budgeting, and financial performance
- Experience in developing business strategies and achieving revenue and profitability targets
- Excellent leadership, organizational, analytical, and decision making skills
- Strong communication and interpersonal skills with the ability to lead and inspire teams
- Proficiency in operational reporting, performance analysis, and business planning
- Ability to thrive in a fast paced, customer focused environment
Full Job Posting
Job Overview
- We're Hiring: General Manager Coffee Retail Operations.
- Company: Al Gahwa Al Arabiya.
- Location: United Arab Emirates.
- Al Gahwa Al Arabiya is seeking an accomplished and results driven General Manager to lead and expand our coffee retail operations.
Key Responsibilities
- Lead and manage the overall operations of all coffee shop locations.
- Develop and execute business strategies to increase sales, profitability, and market presence.
- Ensure consistent delivery of outstanding customer service and operational excellence across all branches.
- Oversee daily business operations, including store performance, staffing, inventory, procurement, maintenance, and quality control.
- Establish and monitor operational policies, procedures, and performance standards.
- Prepare and manage annual budgets, financial forecasts, and cost control initiatives.
- Analyze sales, operational, and financial performance, and implement continuous improvement strategies.
- Recruit, train, mentor, and develop management teams and employees to build a high performance culture.
- Ensure compliance with UAE regulations, health and safety requirements, food safety standards, and company policies.
- Work closely with suppliers and business partners to ensure uninterrupted product availability and operational efficiency.
- Identify opportunities for business expansion, new product development, and process improvement.
- Prepare management reports and present operational updates and strategic recommendations to senior leadership.
Required Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, Food & Beverage Management, or a related field (preferred).
- 5 10 years of proven experience in a senior management role within the coffee shop, café, or coffee industry.
- Demonstrated success in managing multiple coffee shop locations and leading large operational teams.
- Strong understanding of coffee shop operations, specialty coffee standards, inventory management, procurement, budgeting, and financial performance.
- Experience in developing business strategies and achieving revenue and profitability targets.
- Excellent leadership, organizational, analytical, and decision making skills.
- Strong communication and interpersonal skills with the ability to lead and inspire teams.
- Proficiency in operational reporting, performance analysis, and business planning.
- Ability to thrive in a fast paced, customer focused environment.
What We Offer
- Competitive salary based on qualifications and experience.
- Employment visa provided in accordance with UAE Labour Law.
- Annual leave and other benefits as per UAE Labour Law and company policy.
- Professional growth and career advancement opportunities.
- A dynamic and collaborative work environment with a growing organization.
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