IT Support Technician
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Key skills for this role
About the Role
Aofgroup is seeking an IT Support Technician to provide technical support, maintain IT systems, and troubleshoot hardware, software, and network issues. The role requires a diploma or bachelor's degree in IT or related field and 1-3 years of experience.
Key Skills for This Role
Responsibilities
- Provide technical support to end users and resolve IT related issues
- Install, configure, and maintain computer hardware and software
- Troubleshoot network, printer, and system problems
- Manage user accounts and access permissions
- Document incidents and provide timely resolutions
- Perform routine system maintenance and updates
- Escalate complex technical issues when required
- Ensure compliance with IT policies and security standards
Requirements
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
- 1–3 years of experience in IT Support or a similar role
- Knowledge of operating systems, computer hardware, software applications, Microsoft Office, and troubleshooting techniques
- Strong communication, problem solving, customer service, teamwork, and time management skills
- CompTIA A+, Network+, Microsoft Certified Professional (MCP), or equivalent certifications are preferred
Full Job Posting
Overview
- Provide technical support to end users by maintaining IT systems, troubleshooting technical issues, and ensuring the efficient operation of hardware, software, and network infrastructure across the organization.
Responsibilities
- Provide technical support to end users and resolve IT related issues.
- Install, configure, and maintain computer hardware and software.
- Troubleshoot network, printer, and system problems.
- Manage user accounts and access permissions.
- Document incidents and provide timely resolutions.
- Perform routine system maintenance and updates.
- Escalate complex technical issues when required.
- Ensure compliance with IT policies and security standards.
Requirements
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1–3 years of experience in IT Support or a similar role.
- Knowledge of operating systems, computer hardware, software applications, Microsoft Office, and troubleshooting techniques.
- Strong communication, problem solving, customer service, teamwork, and time management skills.
- CompTIA A+, Network+, Microsoft Certified Professional (MCP), or equivalent certifications are preferred.
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