IT Support Officer
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Key skills for this role
About the Role
The employer is seeking an IT Support Officer to deliver timely technical assistance to internal and external users. The role involves troubleshooting hardware and software issues, managing user accounts, and documenting incidents.
Key Skills for This Role
Responsibilities
- Respond to support requests, diagnose issues, and provide resolutions for desktop computers, printers, and core IT systems via email, chat, and video calls.
- Troubleshoot hardware and software problems, manage user accounts and access permissions, and document incidents and solutions in a ticketing system.
- Perform routine maintenance tasks, support software deployments and updates, and escalate complex issues to senior IT staff.
Requirements
- Strong technical support and troubleshooting skills.
- Solid understanding of core IT concepts including operating systems, networks, and common business applications.
- Hands on experience supporting desktop computers (setup, configuration, updates, hardware maintenance).
- Experience providing printer support (installation, connectivity, print queue management).
- Clear and professional communication skills.
- Ability to work independently in a remote environment and manage priorities.
- Familiarity with IT ticketing systems, remote support tools, and basic cybersecurity best practices.
- Relevant certification or coursework in IT (e.g., CompTIA A+, ITIL fundamentals) is beneficial.
- Previous experience in an IT support or helpdesk role is an advantage.
Full Job Posting
Role Description
- Deliver timely, high quality technical assistance to internal and external users.
- Respond to support requests, diagnose issues, and provide resolutions for desktop computers, printers, and core IT systems via email, chat, and video calls.
- Troubleshoot hardware and software problems, manage user accounts and access permissions, and document incidents and solutions in a ticketing system.
- Perform routine maintenance tasks, support software deployments and updates, and escalate complex issues to senior IT staff.
- Collaborate closely with other teams to ensure reliable technology operations and a positive user experience.
Qualifications
- Strong technical support and troubleshooting skills.
- Solid understanding of core information technology concepts, including operating systems, networks, and common business applications.
- Hands on experience supporting desktop computers, including setup, configuration, updates, and basic hardware maintenance.
- Experience providing printer support, including installation, connectivity, and print queue management.
- Clear and professional communication skills.
- Ability to work independently in a remote environment, manage priorities, and meet response and resolution timeframes.
- Familiarity with IT ticketing systems, remote support tools, and basic cybersecurity best practices.
- Relevant certification or coursework in IT (e.g., CompTIA A+, ITIL fundamentals, or equivalent) is beneficial.
- Previous experience in an IT support or helpdesk role is an advantage.
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